JOB ROLE/ PURPOSE:
To plan and complete Alternative Dispute Resolution appeals by ensuring adherence to the ADR regulations and applicable tax laws to deter revenue loss

KEY ACCOUNTABILITIES
1. Implementation of the operational plans to improve all aspects of ADR appeals
• Validate taxpayer declarations
• Receive ADR Appeal application and ensure reviews are undertaken in accordance with the applicable laws and regulations
• Complete cases with in the Set targets based on the departmental expectation

Dissect targets from the annual departmental work plan into semi-annual, monthly and weekly segments to facilitate monitoring.
• Prepare weekly and monthly station reports before forwarding to the Supervisor ADR for further management

Participate in the development of work plans to achieve the Division targets

2. Implementation of the ADR Initiatives to facilitate Revenue Collection

Ensure revenue performance against targets and recommended remedies to increase revenue collection
• Update and maintain the Risk register & Taxpayers change in appeal behavior
• Implement a mechanism for follow-up on the ADR arrears codes with the respective Departments

Adherence to policies and regulations in order to ensure appropriate compliance
• Maintain the integrity of the Appeals register
• Ensure the appeals are handled within the law and that the ADR regulations are adhered to
• Prepare weekly reports on performance to ensure that timelines are met based on regulations and departmental guidelines
• Maintain reports of completed appeals and follow up on the status of revenue collections and action points agreed upon
• Attend and respond to tax payer grievances in a timely manner
• Ensure that control mechanisms exist and are effectively functioning as per stipulated regulations.

To perform roles as provided for in the departmental plan in order to provide a satisfactory client service and timely execution of the ADR appeals
• Review the Taxpayer appeals in line with the ADR guidelines with in the standard level agreement.
• Identify operational and departmental risks to the attainment of the revenue target or any other strategic objectives of the department
• Prepare periodical reports as required under department guidelines
• Support business process and system improvements
• Provide client support to promote voluntary tax compliance including taxpayer education

5. Establish policy amendments and complete performance agreements and appraisals
• Review policy needs and generate policy proposals to enhance voluntary taxpayer compliance
• Complete a Business Unit Work plan and prepare performance agreements and appraisals

6. Manage stakeholder relations to improve voluntary compliance among stakeholders
• Undertake stakeholder engagements and perform follow-up engagements to obtain information on areas of improvement
• Foster partnerships with clients (Other Departments) to ensure a smooth flow of ADR appeal reviews and payment monitoring.

Qualifications
PERSON SPECIFICATIONS
Essential Qualifications
• Bachelor’s degree in Law, Economics, Statistics, Accounting, Business Administration or any other relevant Bachelor’s degree from a recognized academic institution
• At least two (02) years of experience in negotiations, mediation, tax advisory, and contract management.
• An impeccable record of integrity.

Desirable Qualifications
• Professional qualifications in any of the areas of Taxation, Accounting, Law, Information Systems Audit.
• Training in any of the areas of Customer care, Data Analysis, Audit, Fraud Examination, Business Analysis, or Project Management.

Knowledge
• Knowledge of all Domestic Tax Laws (Tax Procedures Code) and ability to comprehend and interpret them.
• Good understanding of Customs Laws and Procedures.

SPECIAL SKILLS AND ATTRIBUTES
• The incumbent must have good Communication skills
• He/she should good Customer Care skills
• He/she should be able to work well in teams
• He/she should have an impeccable record of integrity
• The incumbent should have good reporting skills
• He/she should have ability to teach communities with a variety of clients
• He/she should have good computer skills
• He/she should have research skills
• He/she should have a wide range of analytical skills with attention to detail
• He/she should have good Inter personal relationship skills