JOB ROLE/ PURPOSE:
To offer tax administration services aimed at improving voluntary taxpayer compliance.

KEY ACCOUNTABILITIES
1. Provide satisfactory client service and enhance voluntary compliance
• Onboard and monitor taxpayers across the compliance cycle
• Validate taxpayer declarations and monitor on-time filing and payments
• Verify Taxpayer Refund claims
• Carry out tax field inspections and enforcement activities
• Conduct compliance audits
• Promote voluntary tax compliance, provide client support and enhance stakeholder engagement
• Prepare periodical reports as required under department guidelines
• Enhance business processes and support system improvements
• Review policy needs and generate policy proposals to enhance voluntary taxpayer compliance

2. Improve voluntary compliance
• Monitor economic activity in the field to foster Voluntary compliance in registration, declarations and payments.
• Implement initiatives identified in the compliance improvement plan.
• Maintain the accuracy of the Taxpayer ledgers
• Monitor and manage taxpayers’ arrears portfolio
• Implement Digital Tracking Solution (DTS) and monitor taxpayer compliance.
• Implement Electronic Fiscal Receipting and Invoicing Solution (EFRIS) and monitor taxpayer compliance.

3. Conduct data analysis to improve taxpayer compliance
• Analyze industrial trends and design risk mitigation strategies.
• Compile and collate data to support Compliance Management initiatives.
• Identify risks regarding the compliance of the taxpayers considered under the deemed VAT provision and liaise with the respective tax stations to ensure enforcement.

Qualifications
PERSON SPECIFICATIONS
Essential Requirements
• An honors Bachelor’s degree or its equivalency in Economics, Education, Geology, Bio-Chemistry, Business Analysis, Business Computing, Information Technology, Law, Finance, Mathematics, Statistics, Commerce, Engineering, Science or Business-related course from a recognized academic institution.
• At least three (03) years of working experience in the areas of tax advisory, banking, digital economy, insurance, extractive industries, manufacturing, accounting, financial services, business analysis, and big data analytics.
• An impeccable record of integrity

Desirable Requirements
• Professional qualifications in any of the areas of Tax Accounting, Law, Information Technology and Systems Audit.
• Training in any of the areas of Customer Care, Data Analysis, Audit, Fraud Examination, Business Analysis, or Project Management.
• Proficiency in Chinese, French, Swahili or Hindi.

Knowledge
• Knowledge of Tax Laws

SPECIAL SKILLS AND ATTRIBUTES
• The incumbent must have good Communication skills
• He/she should have good Customer Care skills
• He/she should be able to work well in teams
• He/she should have an impeccable record of integrity
• The incumbent should have good reporting skills
• He/she should have the ability to teach communities with a variety of clients
• He/she should have good computer skills
• He/she should have research/investigative skills
• He/she should have a wide range of analytical skills with attention to detail
• He/she should have good Interpersonal relationship skills