Reports to: Outlet Supervisor

Department: Sales

Grade: GW

Direct Reports: None

JOB OVERVIEW:

The Outlet Assistant is responsible for assisting the Outlet Supervisor in overseeing the daily operations of the outlet, implementing strategies to enhance customer satisfaction, meeting sales and profitability goals, and managing outlet staff effectively.

KEY DUTIES:

• Weighs fish products and categorizes them accordingly with sufficient ice application to preserve fish and maintain the cold chain.
• Follows approved procedures for handling fish and restocking fridges to ensure quality protection.
• Receives supplies, organizes and maintains inventory of fish.
• Checks and verifies for freshness of fish.
• Maintains the Outlet premises, equipment, and storage areas clean, neat, and in hygienic condition to meet Food Safety Standards.
• Helps customers understand the product and answers general queries.
• Follows Health and safety guidelines, reporting any concerns or incidents to the Retail Store Supervisor.
• Informs the Supervisor about all out-of-date or damaged fish and ensures it is removed from fridges.
• Adherence to Food Handling Standards.
• Offers exemplary customer service.
• Performs end-of-day cleaning duties, which include wiping down windows, table surfaces, and fixtures as well as sweeping and mopping the shop floor
• Conducts regular inspection of premises and equipment like fridges, POS, and Generators to ensure safety and functionality.