With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
• Review daily MI in order to identify any performance gaps.
• Participate in snap checks as assigned by team manager
• Ensure prompt response to both internal and external customer queries.

Job Description
• Monitor branch queues in Sybrin for scanned payment instructions to ensure that SLA is adhered to.
• Perform completeness checks on payments received for processing including confirmation of account balances, addition of I & V scripts and indemnities in place as required and call back has been sufficiently done.
• Perform completeness checks on documents scanned including signature verifications, confirmation of account balances, addition of I & V scripts and indemnities in place as required.
• Liaise with Relationship Managers, branches and customers to confirm payment instructions as per business rules and inform stakeholders of any issues arising with their payments.
• Interact with branches on discrepancies in following the FTOS policy
• Ensure that the proper end of day reconciliations have been done i.e. work received and work processed, return to sender percentages, etc. are monitored and reported on.
• Ensure that there is clear ownership of any issues arising during processing of Payments as well as timely resolution of any errors logged.
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)