The Portfolio Analyst role a Digital Business role that supports the Portfolio Manager in the monitoring of the Mobile Savings and Digital Financial Services portfolio performance. The Portfolio Analyst is responsible for reviewing, compiling and analysing monthly portfolio reports, identifying data patterns and trends, interpreting these trends and highlighting the identified credit risk concerns to the Portfolio Manager, Business Heads and Product Managers for discussion and recommendation of actions to mitigate credit risk concerns. The Portfolio Analyst also provides support on the maximization of the recovery of the Digital Business Debt Portfolio through co-ordination of the daily activities of the internal and/or outsourced Collections Teams.

Key Accountabilities (Duties and Responsibilities)
Financial (20%)
• Attainment of business case objectives on revenue collection and profitability.
• Cost Control on non-performing loans

Internal business processes (40%)
• Support the Portfolio Manager to maintain appropriate KPI tracking and alerting tools/mechanisms for the Digital Business Credit Portfolio
• Compliance reporting to Finance and Risk
• Monitor the performance of the total loan portfolio (market specific) and escalate problem accounts to Portfolio Manager for remedial action as defined in and guided by the Group Credit Policy, Processes and Procedures and Co-operation Agreements
• Accurate and timely management reports on the Digital Business loan portfolio
• Perform loan ageing and ensure that loan accounts are classified accurately with appropriate provisioning in place as guided by the Group Credit Policy, Product Policy and BOU Prudential Guidelines
• Support the Portfolio Manager to monitor the quality of services provided by outsourced service providers through evaluation of KPIs and quality assurance metrics as per agreed SLAs
• Generate standard or custom reports and dashboards summarizing portfolio performance for review by management, partners and other stakeholders
• Work with Portfolio Manager to coordinate the activities of Collections Teams in liaison with Team Leaders of Business Partners/Outsourced Service Partners and making recommendations on how to maximize quality service delivery
• Contribute to the joint compliance effort with Internal Audit and the Compliance Office
• Management of all sub-unit ad-hoc requests
• Perform training of NCBA support resources to ensure quality and consistency of service to customers
• Support Portfolio Manager in requirements gathering and in the documentation of credit business needs pertaining to roll out of new business or existing business improvement initiatives.

Customer (20%)
• Support Portfolio Manager in the continuous portfolio profiling to inform improvements to the customer portfolio quality engagement plans.
• Execution of the customer engagement framework for portfolio management
• Customer focus within the function attaining a strong rating in customer satisfaction
• Execution of Portfolio engagement plans to ensure optimum portfolio performance through reduction of customer churn
• Ensure SLA adherence for areas assigned to Digital Business Portfolio Management team
• Perform training of support resources to ensure quality and consistency of service to customers in new and existing markets.

Learning and growth (10%)
• Identify and develop competencies in assigned role.
• Compliance with all CBA HR policies and best practice guidelines.

Ideal Job Specifications
Academic:
• University Degree in Technology, Business Management, Business Computing or other quantitative field.

Professional:
• Advanced level proficiency with software analytical tools and techniques.
• Proficiency in office automation and banking technologies.
• Understanding of the bank’s Credit Management Strategy and ability to interpret this and map it to the digital business market now and in the future.
• Strong analytical skills, especially for monitoring and actioning of market and portfolio trends
• Experience in use of relevant MIS, BI & MS Office tools
• Organizational skills to develop reporting frameworks/protocols in a manner that consistently drives higher performance standards for the MSL and DFS portfolio.
• Organizational skills to develop reporting frameworks/protocols in a manner that consistently drives higher performance standards.
• Business Analysis and/or Process Improvement certification an advantage.

Desired work experience:
• 2 years’ work experience in an analyst or statistical analysis role or financial services environment.