United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

Brief description of WFP in Uganda

WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.

As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.

ARE YOU UP TO THE CHALLENGE?

We are seeking a qualified individual for the position of Community Feedback Mechanism (CFM) Consultant , SSA10 to be based in Kampala.  The selected candidate will be employed on Special Service Agreement

ORGANIZATIONAL CONTEXT

WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets. As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.

We are seeking a qualified individual for the position of Community Feedback Mechanism (CFM) Consultant , SSA10 to be based in Kampala.

JOB PURPOSE

Uganda is one of the seven countries selected by the global BMGF initiative on Digital Financial Inclusion (DFI) and Women Economic Empowerment (WEE) and has been allocated USD 500,000 for a period over two years (2021/22). UGCO will be applying the D3 (Design, Digitize, Direct) framework on WFP cash programmes to come up with financial inclusion approaches that can be sources of learning for improved self-reliance programming and for streamlining gender transformative programming across the portfolio. Project-specific staff will be required to support with unique expertise and/or additional manpower to ensure efficient and effective grant implementation.

The initiative will target refugees receiving cash based GFA in Nakivale settlement. The grant duration is from January 2021 to December 2022.

The Community Feedback Mechanism (CFM) Consultant will be responsible in close collaboration with  M&E officers, WFP communication teams, and WFP colleagues from different regions to analyze the existing WFP CFM and based on findings, advise on the set up of up to date and relevant channels and systems for active, prompt and efficient engagement of WFP persons of concern across the various WFP programmes and strategic Units, with key emphasis on providing inclusive reporting and complaints mechanisms especially for women beneficiaries.

KEY ACCOUNTABILITIES (not all-inclusive)

Perform an analysis of the WFP Helpline and other feedback reports, requests, email, SOPs etc., submitted by the Community Feedback Mechanism (CFM) Team.

• Conduct interviews and Focus group discussions with WFP digital cash beneficiaries in Nakivale with an emphasis on women to determine and document constraints that women face in accessing available feedback and response mechanisms. • Contribute to the body of knowledge and evidence on what key aspects of the intervention are working and which are not working and suggest aspects of improvement.
• Document and present findings from interactive sessions with women on the constraints that they face in accessing available feedback and response mechanisms.
• Recommend functional and practical CFM solutions and processes based on key stakeholder responses and interactions.
• Develop an inclusive feedback referral process for the various WFP CBT mechanisms based on feedback from Nakivale digital cash female beneficiaries. This will include but not be limited to the development of SOPs for feedback referral systems and process, training plan for FSP CFM operators and designing standard CFM scripts, and others based on FGDs and existing CFM analysis.

KEY ACCOUNTABILITIES CONTINUED

Provide technical support with respect to any communication with targeted beneficiaries, e.g. SMS drafting, FAQs, briefings, animated videos, posters, signages and any means by which the WFP hotline is disclosed, in close coordination with the WFP Communications Unit, contracted Communication partner, and GFA cooperating and implementing partners

. • Prepare and roll out communication strategies to encourage refugee use of digital products, spotlighting any concerns and fears that may hinder them from embracing digitization

Support the WFP country office, FSPs and sensitizing Partners in Nakivale in planning and incorporating risk management and mitigation activities in their training and communication materials, including risks around abuse of power in cash and digital programmes.

• Review complaints and redress systems in selected partner programmes and design a pilot helpline for them.
• Technical support to the Ministry of Gender and the Office of the Prime Minister to develop national guidelines for complains and redress for social protection programmes.
• Liase with the helpline manager to analyze and consolidate findings and follow-up for action on issues arising of the feedback and the helpline.
• Close collaboration with M&E Officer and the Learning Knowledge Management and Documentation officer to contribute to the body of knowledge evidence and thus production of knowledge/learning products as highlighted in the project technical approach.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives : Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
• Be a force for positive change : Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
• Make the mission inspiring to our team : Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
• Make our mission visible in everyday actions : Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.

People

• Look for ways to strengthen people’s skills : Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
• Create an inclusive culture : Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
• Be a coach & provide constructive feedback : Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
• Create an “I will”/”We will” spirit : Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios)

Performance

• Encourage innovation & creative solutions : Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
• Focus on getting results : Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
• Make commitments and make good on commitments : Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
• Be Decisive : Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.

Partnership

• Connect and share across WFP units : Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning
• Build strong external partnerships : Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships
• Be politically agile & adaptable : Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations
• Be clear about the value WFP brings to partnerships : Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.

FUNCTIONAL CAPABILITIES

STANDARD MINIMUM QUALIFICATIONS

• Advanced university degree in adult and continuing education, community psychology, social sciences or related discipline.
• Excellent skills in qualitative data collection and participatory monitoring

Experience in designing community feedback systems

Excellent skills in qualitative data collection and participatory monitoring

Experience working in cross functional and cross organizational reporting structures.

Ability to conduct research i.e. collect, basically analyze and document qualitative and or quantitative reports independently.

• Skills and experience in qualitative data collection such as participatory rural appraisal methodologies, outcome mapping and conducting focused group discussions.
• Skills in networking and collaboration and related collaboration, learning and adaptation (CLA) training is an added advantage.
• Experience conducting key informant interviews and community engagement with a wide variety of stakeholders.
• Good writing and organizational skills.
• Experience working in cross functional and cross organizational reporting structures.
• Excellent team-working and communication skills.
• Ability to conduct research i.e. collect, basically analyze and document qualitative and or quantitative reports independently

. • Presentation, facilitation skills and community engagement skills including principles of adult learning.

• Skills and training in qualitative data collection practices such as the participatory rural appraisal (PRA) methodologies would be an added advantage.