Key duties and responsibilities 

1. Plan, implement and monitor the overall ICT infrastructure including hardware and software applications that support project operations, liaising with relevant ICT service providers in line with the project mission and ICT best practices.
2. Train staff in software applications, trouble shoot end user problems and respond to queries registered with the ICT help desk in line with the ICT Standards.
3. Develop and implement a framework for maintaining a reliable ICT operational system that monitors ICT applications including hardware and software installations, server set up, management of inventories, disaster recovery, network and database administration in line with the project strategy and ICT standards.
4. Provide user training on common business applications and use of systems in line with the ICT Policy.
5. Develop, update and document ICT processes and procedural manuals and guidelines in line with project mandate and the ICT standards.
6. Review project ICT needs and develop a procurement plan and budget for ICT equipment and services in line with the procurement guidelines.

Qualifications:

• Degree in Computer Science or equivalent.
• Minimum of 3 years’ experience in a technical IT role, preferably in an international environment.