20 Jul 2019

Protection Officer at International Rescue Committee

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The Protection Officer will be responsible for providing direct support for the implementation of protection monitoring, protection case management and follow ups, operating Information and Support Centers (ISCs); Persons of Specific Needs a (PSNs) identification and support. She/he will supervise the activities of Protection Assistants in the field to ensure timely and successfully implementation.

Duties and Responsibilities

  • Conducts protection information and awareness sessions (community dialogues).
  • Collaborates with the legal team, SGBV, health, and ERD sectors of IRC and other agencies in providing protection related services to refugees and Persons of Concern (PoC).
  • Ensures service mapping is complete and continuously updated; referral pathway established and follow up of cases conducted by protection team.
  • Liaise with and refer all legal related cases to the legal team for redress.
  • Supervises Protection Assistants to effectively carry out their roles.
  • Ensure protection case management is done according to established standards while respecting the principle of confidentiality.
  • Supports Volunteers in their integration and support to the desk and team.
  • Oversees PSN needs assessments and provide appropriate responses ‐ targeted assistance as necessary. 
  • Conduct regular monitoring and report on the welfare and living conditions of PSNs in the settlement.
  • Ensure protection team manages information according to established procedures and respects principles of confidentiality.
  • Ensure good coordination with refugee leadership structures (RWCs and Neighborhood watch) and appropriate support provided.
  • Appropriately refer protection incidents/events to UNHCR, OPM and relevant partners.
  • Participate in Zonal Coordination meetings involving UNHCR, OPM and all partners operating in the Zone.
  • Prepare daily/weekly/monthly reports and timely submit to Deputy Protection Manager for review and further actions.

Key Working Relationships

Position Reports to: Protection Manager

Position directly supervises: Protection Assistants and Community Based Volunteers

Other internal and/or external contacts

Internal: Community Services Officers and Assistants Officers, Legal Officers,

External: UNHCR, OPM, and other Protection Actors.


  • Educated at degree level in the humanities or other relevant field.
  • At least two years of prior professional experience in a similar post, preferably with an international organization.
  • Demonstrable knowledge of protection issues and knowledge of refugee context.
  • Strong supervisory and organizational skills.
  • Excellent time management skills and ability to meet deadlines.
  • Good interpersonal skills and ability to work as part of a team, as well as independently.
  • Flexible and able to work in a dynamic and diverse environment.
  • Comfortable using information technology (Computers, Smartphones and Tablets) and MS Office Word and Excel.
  • Proficiency in English (written and verbal)
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