MAIN PURPOSE OF THE JOB:
The Classification is responsible for inventory, classification and grading of facilities and services, this shall produce tangible result for the institution in terms of numbers of facilities inventoried and classified.

MINIMUM QUALIFICATIONS AND CERTIFICATIONS
a) Honour’ Bachelor’s degree in either Tourism, Hospitality, Law, economics, Bachelor of Commerce, Bachelors of Business Administration or social sciences.
b) EAC Assessor’s certificate is an added advantage

EXPERIENCE:
a) Three (3) years’ work experience in a Tourism or Hospitality or in a busy and reputable organisation.
b) Knowledge and experience in classification of facilities shall be an added advantage

KEY COMPETENCIES
a. Technical and behavioural competencies
i. Highly diplomatic and tactful individual with exceptional critical reasoning skills who is detail oriented.
ii. Effective interpersonal skills with the ability to work in a team setting
iii. Track record partnership relations skills
iv. Strong collaboration and development skills.
v. Proactive team player enthusiastic with high work ethics
vi. High level of attention to details capable of efficient use of time and project management skills essential.

b. Behavioural Competencies
i. High personal integrity
ii. Ability to work as part of a team
iii. Results oriented

JOB ACCOUNTABILITIES AND OBJECTIVES (DUTIES AND RESPONSIBILITIES)
Key Result Area: Activities/Processes for each Key Result Area (KRA)
KRA 1: Inventory of tourism and hospitality enterprises
i. Support and conduct inventory exercise of facilities to ascertain facilities that quality for classification
ii. Documentation and archiving of classified enterprises
iii. Provide guidance and follow up on expired stars

KRA 2: Capacity building and skilling of tourism and hospitality service providers along the value chain
i. Capacity building of tourism and hospitality stakeholders on Grading and
ii. Classification of facilities though conducting training workshops to familiarize them with the required quality standards in the tourism sector
iii. Organising training for sector players on the required standards as per regulations

KRA 3: Review of the existing Classification and Grading regulations and standards
i. Engage stakeholders on the review of grading and classification regulations and standards.

KRA 4: Hotel Classification and Grading
i. Follow up and detail the Hotel classification process
ii. Phase one: Support registration and licensing of accommodation facilities
iii. Phase two: Conduct a refresher training for assessors to re-tool them with the required skills and knowledge required to conduct and authentic and successful classification exercise.
iv. Phase three: conduct an inventory exercise of facilities to ascertain those that quality for classification
v. Phase four: Advertise / announce the dates /period in which classification will be done, assembling of classification tools, logistics.
vi. Phase five: Supervise the actual classification exercise where a team of EAC certified assessors visit the accommodation facility with all their tools and ensure that all department in the hotel are thoroughly inspected and given scores according.
vii. Phase six: Supervise the assessors harmonizing the scores and filling the tally sheets from which a star rating of the facility is derived as per the EAC criteria. The results of all accommodation facilities are published in a newspaper of wide circulation.

KRA 5: Identification and Training of Certified Assessors
i. Identify, train and certify Hotel Assessors
ii. Follow up on the maintenance and sustainability of established standards through different interventions

6 KEY PERFORMANCE INDICATORS:
a) Number of accommodation facilities registered, licensed and classified.
b) Number of restaurants classified and graded
c) Number of assessors trained.
d) Grading and classification criteria updated from time to time
e) Number of trainings conducted
f) Media publication of classified and graded facilities
g) Timely performance reporting (weekly, monthly, quarterly and annually)