Reservations & Ticketing Agent at Qatar Airways
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- Company: Qatar Airways
- Location: Uganda
- State: Kampala, UG
- Job type: Full-Time
- Job category: Travel & Tourism Jobs in Uganda
Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
- Makes and confirms reservations for passengers
- Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
- Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
- Issue tickets quoting correct fare to reduce passenger complaints and debit notes
- Advise of changes in flight plan or to cancel passenger reservations
- Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
- Initiate and promote QR product to generate the revenue
- Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
- Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
- Issuance of MCO’s and refunds’ process lost tickets and time barred tickets
- Plans route and computes ticket cost, using schedules, rate books and computer
- Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
- Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines
You will need to be fluent (written and spoken) in English to perform this role.