Roofings Ltd is a leading manufacturer of quality steel and plastic building products in East Africa. We are Currently seeking to recruit a highly motivated, passionate, and competent person, with zeal to perform beyond expectations and excited to Join a (27) years leading steel manufacturer as a Sales Executive- Order Processing.

Responsibilities
• Answer customers’ questions about products, prices, availability, product uses, and credit terms.
• Ensure that customers have been served excellently from the time of getting the order to the time of dispatch.
• Estimate or quote prices by use of price list, credit or contract terms, and delivery dates.
• Negotiate the terms of sales agreements and close sales with the customer through details of contracts and payments and prepare sales contracts and order forms.
• Follow up on customer production orders and ensure timely deliveries.
• Convert all potential prospects from walk in customers to sales.
• Receive, record and forward customer complaints to management for corrective and preventive actions.
• Provide outstanding customer service to improve customer satisfaction and relationship hence maintaining documentation to track customer requests and inquiries.
• Receive sales orders from customers, confirm payment status and log in for production and delivery.
• Keep customers informed on the status of their orders and availability of material thereby liaising with production teams on timelines to achieve the delivery.
• Ensure speedy loading and delivery of customer orders by liaising with materials and dispatch team.
• Support the regional sales supervisors with timely updates regarding order processing and payment status.
• Follow up with Finance/Accounts for timely updates, funds confirmation and receipting as per requests sent by the Sales executive.
• Generate and share constructive ideas that may lead to improvement in the ordering process.
• Follow up with the customers on credits pending collection.
• Share the payment details made by clients with accounts department to confirm the receipt of the same.
• Any other tasks assigned by the Line Manager.

Required Qualifications, Skills & Experience
• The ideal applicant must hold a bachelor’s degree in marketing or any business-related field.
• A minimum of 3 years working experience in a similar position.
• Experience from a manufacturing sector is an added advantage.
• Excellent communication and presentation skills.
• Self-motivated and goal-oriented with a desire to deliver results.
• Ability to adapt and grow in a competitive environment.
• Good team player.
• Ability to work independently.
• Excellent organizational and analytical skills.
• Good understanding and knowledge of sales and marketing.
• Strong phone contact handling and active listening skills.
• Knowledge of MS Office software & SAP.