Knowledge, Skills & Competences
• Knowledge of the African markets
• Knowledge of African ICT sector
• Knowledge of Africa ISP’s
• Ability to interpret and draw conclusions from data
• Good communication and social skills
• Work in small team, self-motivated, determined to succeed and not afraid to make decisions
• Ability to handle pressure and enjoy the challenge of hitting targets
• Enjoy interacting with international colleagues and helping others to achieve personal, team and company objectives
• Excellent interpersonal and communications skills
• Availability to travel to different countries

Responsibilities
Role Overview
• The incumbent will be responsible for expanding Satellite Services business across Africa by pushing sales and managing commercial proposals.
• Increasing revenue and margin through proactive selling and deal negotiations with partners. Manage key accounts across the African continent and grow both the reseller and Enterprise customer base.

Key Responsibilities
Account Management
• Proactively work with existing customers to grow wallet share
• Maintain and develop existing customer relationship and increase stickiness
• Attend regular meetings with customers to ensure satisfaction with existing services and new opportunities
• Manage customer requirements and expectations during sales cycle
• Ensure all new accounts are brought on in line with customer onboarding process
• Initiate, maintain and grow key relationships with key stakeholders throughout the customer base
• Ensure full adherence to pricing process
• Work with customers to rectify any account-based issues or disputes

Business Development & Sales
• Target new customers to expand Satellite & VSAT services across the African continent
• Draft or review commercial offers and RFP responses to ensure best possible quality and accuracy of commercial offer
• Proactively pursue new customer network sales
• Form Strategic relationships with satellite operators based on expansion of service region, offerings and new opportunities
• Source new creative ideas to develop the Satellite Services business including potential new product additions to portfolio
• Increase Efficiency in Business Operations
• Support product development efforts by researching equivalent products solutions to meet sales and product development needs
• Attend Industry conferences and trade shows
• Actively monitor pricing within the markets to ensure competitiveness

Risk Management
• Evaluate Partners with payment risk and ensure debt remains manageable
• Ensure minimum risk commercial agreements are in place when signing new resellers
• Liaise with group finance to reduce financial risk by assessment of new partners
• Ensure any and all risks are identified to the business in a timely manner

Group Reporting
• Ensure all opportunities are logged in SFDC and updated correctly at each stage of the process
• Analysis of sales margins to achieve a group set minimum
• Monthly sales target tracking, and any corrective action required to achieve it if behind
• Quarterly forecast planning

Qualifications
diploma or Equivalent higher education certification

Details of experience
• 5 Years Commercial role within the telecommunications industry – Essential
• 2 Years Commercial role within the Satellite Services sector is an added advantage
• 2 Years Satellite product or solution sales role is an added advantage