Job Description: Sales and Recovery Officer (5 Positions)
Company: EnerGrow
Reports to: Project Officer
Location: Mbale
Timeframe: One-year contract
Who We Are
EnerGrow is an appliance financing company based in Uganda, founded in December 2017. EnerGrow’s team comprises seasoned energy access experts, social entrepreneurs, finance experts and a group of multi-disciplinary advisors. EnerGrow’s team has provided training to more than 4,000 small businesses in Uganda, surveyed thousands of customers and has more than 25 years combined experience delivering projects in East Africa.
What We Do
EnerGrow provides demand stimulation services for utility companies and mini-grid companies, increasing consumption of energy amongst existing connections and incentivizing new customers to seek a connection.
For electricity consumers, EnerGrow offers appliance financing and training – overcoming the key barrier to productive energy uses, and the economic and social benefits that energy should bring. Most energy customers can afford power, but they cannot afford the appliances with which to benefit from power.
About the Role
EnerGrow is conducting a pilot financing project for women led businesses in Mbale District to identify opportunities and inform its program methodology. Their aim is to grow sustainable, productive business that can increase electricity demand in Uganda in the long run.
The Sales and Recovery Officer is responsible sales of loan products to prospective clients and for proper management of account receivables by minimizing credit losses and maximizing recoveries.
Make sure effective debt collection actions are taken against delinquent accounts in accordance with the statutory and internal policies. .

The Specific Tasks of This Role Include:
• Ensure the set targets on bad debt recoveries are met.
• Ensure day to day monitoring of all accounts in arrears in coordination with Project Officer, Project Manager and Credit Officer
• Providing feedback concerning changes in customer payment behavior to the Project Manager, Officer and Credit Officer so that appropriate changes can be made to policies, procedures, and business strategy.
• Attend to regular queries from the business and customers on a day to day basis.
• Liaisons with external service provider’s i.e. local authorities on recoveries and ensure all documentation is well executed.
• Ensures conformity with the overall organization’s risk management policies and standards.
• Ensure compliance with the regulatory requirements and the EnerGrow’s internal policies and procedures on asset classification, recoveries, and debt collection.

Job Skills: Not Specified

Job Requirements:
• A minimum Diploma/business in a business-related field preferably with other qualifications in credit management.
• 3+ years working experience in active debt collection/recovery gained in a financial services industry i.e. asset-based lending
• Must be familiar with legislation and statutory requirements regarding loan monitoring, recovery, and debt collection.
• Excellent communication and interpersonal skills
• A team player who can manage efficiently in a changing environment
• Ability to work independently
• High level of integrity
• Fluency in English and Lugisu/Lumasaba
• Strong skills MS Office (Excel, Word, PowerPoint)
• Strong written and verbal communications skills
• Commitment to excellence, outstanding work ethic, and attention to detail
• Resourcefulness and creative problem solving