Mission/ Core purpose of the Job
• Responsible for overseeing the support of various Enterprise Applications within MTN Uganda (Billing system, Call center applications, Sim registration, Mobile money operations)
• Responsible for the creation and execution of the continuous service improvement program and performance management across these platforms.
• Manage, develop and grow an efficient and functional team of application operations engineers

Main Job Functions:
• Responsible for overseeing the support of various Enterprise Applications within MTN Uganda,
• Responsible for the creation and execution of the Continuous Service Improvement program and performance management across these platforms.
• Reviewing and optimizing business continuity strategies, service reporting, service measurement and service level management.
• Working with business to translate their requirements into a technology blueprint together with the Solutions Delivery team, to enable the business to achieve their strategic objectives
• Ensure compliance to documentation and alignment to IT Service Management principles.
• Assist in a long-term applications strategy, including investigation of new systems and planning of upgrades and optimization.
• Ensure program and task deadlines for the team are met and maintain high performance on SLAs for assignments.
• Drive the deployment of new applications; systems software; products and / or enhancements to existing applications.
• Engage with the OPCO to ensure that applications meet business requirements and system goals; fulfil end user requirements and identify and resolve system issues
• Assist with the technical negotiation of contracts with software and service providers and oversee each contract from a service delivery perspective.
• Manage and provide direction for the application team in support of the business operation
• Contribute to pre-testing phase of development in collaboration with the Solutions Delivery teams by evaluating proposals to identify potential problem areas and make appropriate recommendations.
• Manage and liaise with service providers/vendors within the Enterprise Applications Space.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
• Responsible for overseeing the support of various Enterprise Applications within MTN Uganda.
• Responsible for the creation and execution of the Continuous Service Improvement program and performance management across these platforms.
• Reviewing and optimizing business continuity strategies, service reporting, service measurement and service level management.
• Working with business to translate their requirements into a technology blueprint together with the Solutions Delivery team, to enable the business to achieve their strategic objectives
• Ensure compliance to documentation and alignment to IT Service Management principles.
• Assist in a long-term applications strategy, including investigation of new systems and planning of upgrades and optimization.
• Ensure program and task deadlines for the team are met and maintain high performance on SLAs for assignments.
• Drive the deployment of new applications; systems software; products and / or enhancements to existing applications.
• Operations stability; Operational Improvement Plan execution; OPEX efficiency ; Enterprise Applications Services Quality Assurance

Job Requirements (Education, Experience and Competencies)
Education:
• Bachelor of Science in Computer Science, Engineering, IT, Applied Mathematics, or related field

Experience:
• Experience managing a team of application operations staff
• Strong vendor management and follow up skills
• More than 6 years of UNIX shell scripting/programming and database administration
• More than 6 years of experience developing and maintaining applications

Behavioral Qualities
• Excellent interpersonal skills
• Excellent report writing
• Can-do attitude
• Highly organized and quick to learn
• Pays attention to detail