Proactively support the day to day Operations in the Technology division through Tools, Automation and seamless Operations to ensure that MTN achieves the predefined company objectives.

Science

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Main Job Functions:

Design and Automation of processes to streamline operations.
Conduct research on Enterprise Management tools and standards to remain abreast of developments in the IT industry.
Integrate the ITSM tool with all vendors, OpCos and Service providers
Ensuring that all tools meet the availability, integrity, scalability, and security requirements.
Administration, configuration, deployment of all security tools in the MTN ICT Infrastructure (like Splunk, OSSEC, Trend micro, Operational tools and other security tools)
Execute and oversee new tools for  software upgrades and changes.
Monitor and test Backoffice performance and provide performance statistics and reports.
Participate in designing solutions to align to automation.
Design and develop and maintaining a precise and comprehensive procedural and process documentation for end-to-end Operations in tools perspective.
Serves as the first point of contact for Vendor management, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
Planning and managing support for incident management tools and processes.
Security Incident and Event Management including proactive security monitoring.
Third party access control, authorization and User access review for selected systems’ OS, DB and APP.
Endpoint, network access management and Vulnerability assessments
Coordinating interfaces between incident management and other service management processes
Driving the efficiency and effectiveness of the incident management process
Developing and maintaining the incident management process and procedures
Manage end to end configuration & Release management in liaison with the ITO partners.
Manage end to end service continuity across technology in liaison with the different Vendors.

KEY PERFORMANCE INDICATORS (SMART)

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Quality of projects delivered.
Completeness, accuracy and efficiency of defined processes and procedures
Adherence to approved operating standards and methodologies.
Efficient delivery of solutions in line with defined of SLAs
Operational stability
Quality of Audit findings i.e., towards zero negative audit findings

Education

Bachelor’s degree in computer  science, Software Engineering Information Technology, Electrical/Telecom Engineering or related course.
Relevant certification / accreditation i.e., Business process Framework training and development languages
Software security tools and Software Engineering tools Knowledge.

Work Experience

5-6years’ experience in Operations in a stressful environment specifically in tools based on Unix/ Linux and windows plus security operations, Plus 3 years in process driven environments

Uganda Business Directory

Skills / physical competencies:

Results orientation
Committed to making a difference.
Credibility
Building collaborative relationships
Engaged management.
Developing & empowering
Influencing, Leadership, Power
Sound judgment
Strategic planning
Risk-taking, Innovation