The IT Specialist provides software and hardware to all computer users in the office and resolves network problems by performing problem diagnoses and guiding users through step-by step solutions. This position will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot network/printer problems; provide network solutions to more complex end-user problems; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.

IT / System Support

• Provide technical set-up and needed support on all IT related issues, including installation and testing of workstations, printers, client software, upgrades, and configuration
• Implement and document network operations, processes, and procedures
• Deploy and implement office network according to HQ specifications
• Serve as the office Network Administrator
• Identify and solve possible problems in the network
• Supervise installations performed by third parties such as cabling, Internet connection, etc.
• Supervise and follow-up on equipment maintenance performed by other contractors
• Implement and enforce security on the network and prevent misuse of the IT resources
• Participate in writing IT office policy
• Responsible for IT inventory; work closely with the Director Finance & Admin and procurement team to monitor distribution and location of IT equipment by performing a yearly inventory check-up
• Set up, implement, and maintain hardware firewall
• Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates
• Implement and document a disaster recovery plan and offsite storage of backed up data

Customer Service

• Manages help desk function and responds to help desk issues
  • Performs diagnosis and supports employees to trouble-shoot computer and/or network issues
  • Clearly articulates technical solutions in a user-friendly and professional manner
  • Conducts training on MSH systems, as necessary.

  Education

  Required: Bachelor’s Degree in ICT, Information Systems, or a related field

  Experience

  Required: 3-5 years related experience

  Preferred: 5 years related experience, previous experience working on USAID-funded projects is preferred.

  Knowledge And Skills
  

  • Knowledge of administrative and clerical procedures
  • Knowledge of computers and relevant software application
  • Knowledge of customer service principles and practices
  • Verbal and written language skills in English required.
  • MSCE, N+ or A+, CCNA (industry standard professional qualifications)
  • Experience with Google Apps
  • Extensive Windows, Mac and iOS or Android experience
  • Experience with Python, Dart or GO a plus
  • Familiarity with computer networking, TCP/IP a plus
  • Familiarity with Symatec Altiris a plus
  • Ability to write any programming language.

  Competencies

  • Exceptional interpersonal skills
  • Must possess a user-first mentality
  • Exceptional motivation to learn on the job
  • Logical and flexible approach to solving problems, especially when working under pressure.

  Physical Demands

  Must be available for travel within Uganda.

  Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact.
  Uganda Strengthening Supply Chain Systems (SSCS) Program is a five year project under MSH ending in June 2025. Its main focus is to support self-sustaining, responsive, uninterrupted, accountable delivery of quality-assured medicines and supplies to public and NGO health facilities. It will improve the performance of key actors all along the supply chain; advance transparent governance and effective, data-informed policies and regulations; and strengthen local capacities to accelerate Uganda’s progress on its Journey to Self-Reliance. SSCS will provide technical assistance to all USG Implementing Partners (USAID, CDC, and DOD) operating at the subnational level and deliver other assistance to improve the capacity of district health offices, health facilities, and medical stores. This project will strengthen the health system to more effectively combat infectious and non-communicable diseases and improve health services and outcomes for all of Uganda’s families and communities.

  Management Sciences for Health is an equal opportunity employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or veteran status.

Submit your CV and Application on Company Website : Click Here

Closing Date : 12 July, 2020