Uganda Post Limited is looking for dynamic and self-motivated individuals to fill the position of Office Attendants within the Post Bus Service. If you are passionate about making a difference and meeting the required qualifications, we encourage you to apply.

3. Job Title: Standards and Statistics Officer (1 Position)
Duty Station GPO Kampala
Level: 4
Reports to: Managing Director

PURPOSE OF THE JOB
Ensure that processes pertaining to mail quality and service delivery standards related to UPL are complied with.

DUTIES AND RESPONSIBILITIES
1. Data collection and analysis of mail volumes handled at DPOs and Office of Exchange and disseminate results in a timely manner and ensure regular submission of monthly reports from DPOs and Office of Exchange.
2. Establish and maintain reliable mechanisms for testing quality and analyzing the results obtained.
3. Ensure operating arrangements meet targets for connection to international conveyance and analyze conveyance reports, Identify poor routes and advise on alternative routes/airlines.
4. Check airline handover times and discuss remedial actions with airlines/agents and obtain details of violations/losses/damage and discuss with airlines, ensure feedback is gotten from clients, especially corporate clients.

Prepare and distribute forms for checks to be made and ensure timely collection, when complete, highlight any problems and difficulties, analyze results and ensure feedback is communicated.
6. Measure and publish standards for all products and services by sensitizing staff to quality standards and publishing them to all stakeholders.
7. Receive details of operational failures and help coordinate remedial action.

KEY PERFORMANCE INDICATORS
1. Quality standards manual and procedures in place
2. Number of quality checks prepared and distributed
3. Amount of data collected and analyzed

PERSON SPECIFICATION
Minimum Qualifications
• Bachelor’s degree (Honors) in statistics or economics.

Working Experience
• A minimum of four (04) years working experience in mail handling, data collection and analysis from a reputable organization. Competencies
• Data analysis and management abilities
• Computer applications
• Report writing
• Monitoring & Evaluation