1. Theatre Assistant

The Role
• Reporting to the Clinical Services Lead, the purpose of this role is to always make the theatre ready for operation. To maintain a clean, safe and sterile environment before, during, and after surgery. To observe theatre principles and techniques at all times. To perform towards the provision of quality theatre services.To assist the surgeon during the operation and provide basic care of the recovering patient. He / she shall work under the supervision of the surgeon and the Clinical Services Lead.

Key Responsibilities
• Cleaning and organizing the operating theatre before and after the operation.
• Cleaning and sterilizing all surgical instruments, linen and equipment for the operation
• Keeping enough stock of the supplies and equipment needed for operations.
• Arranging all surgical instruments and equipment in an accessible, organized manner for easy use during the operation
• Preparing instruments and equipment appropriate and relevant for the procedure
• Taking and handing- over patient from and to the ward/unit nurse/midwife before and after the procedure
• Verifying patient information and confirming the procedure before it is performed.
• Helping surgeons, anaesthetist, and other members of the surgical team get properly scrubbed and dressed up for the operation.
• Assisting the surgeon with basic medical functions during the operation, such as applying clamps, cutting sutures, or dressing wounds
• Preparing and sending patient’s specimens for laboratory analysis
• Implementing the hospital and theatre protocols and guidelines
• Making wish lists for required theatre sundries, equipment, medicines and other hospital supplies
• Utilizing theatre sundries, equipment, medicines and other hospital supplies efficiently
• Accounting for the theatre sundries, equipment, medicines and other hospital supplies
• Coaching and mentoring the theatre team in theatre principles and techniques
• Preparing and submitting timely periodic reports.
• Ensuring a 24-hour duty coverage for theatre
• Carrying out any other duty as delegated by the supervisor.

Knowledge and Experience
• Ability to discuss issues of sexuality and reproductive health with male and female clients of all ages.
• Experience and knowledge of FP service delivery at community level (previous outreach experience preferred)
• Experience working as part of a highly functioning team.
• Excellent record keeping and time management.
• Attention for detail.
• Proven skills in problem solving and effective conflict resolution
• Computer literate (ability to effectively enter and maintain client records through an electronic database)
• Demonstrable ability to offer standardized theatre care
• Adherence to ethical code of conduct and integrity
• Good public relations and customer care
• Ability to plan, organize and coordinate theatre activities.
• Good management of human and material resources
• Demonstrable ability to coordinate theatre activities to nurses/midwives/ surgeons/ anaesthetist and other support staff
• Demonstrable experience in infection control and prevention
• Safe disposal of theatre and other medical wastes
• Ability to ensure patient safety, privacy and confidentiality
• Demonstrable experience in emergency preparedness and care
• Demonstrable experience in managing health care data and report writing in a busy environment.
• Good data analytical skills including database administration, web-based and mobile-based application programming.
• Ability to work in deadline driven/results orientated atmospheres.
• Excellent oral and writing abilities.
• Good team player.
• Good planner

Qualifications and Training (essential/ desirable)
• Ugandan certificate of education with passes in science subjects
• Operating theatre experience in a recognized health institution of over 3 years
• Certificate in operating theatre technique

Personal Attributes
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. We encourage and expect all team members will demonstrate the following behaviours:
• Initiative
Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
• Innovative
Thinking creatively and outside of the box so that ideas generated create a positive outcome
• Effective Communication
Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
• Responsive
Being responsive to changing priorities and demands
• Working Efficiently
Planning, prioritising and organising work to ensure work is accurate and deadlines are met
• Sharing Information
Sharing information and knowledge whilst maintaining confidentiality
• Focus on Learning.
Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
• Commitment
Awareness and understanding of goals, vision, and values and how your role impacts on this and going the extra mile to meet role requirements
• Driven
Drive and determination to deliver results
• Accountable
Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
• Embracing Change
Openness to embracing change within the organization and being able to adjust plans/activities accordingly
• Motivated
Motivation towards achieving quality results to maximize potential
• Team Player
Working as part of a team by being supportive, flexible and showing respect for each other
MSI Behaviours and Values

Team Member Behaviours
Work as One MSI
• You contribute, use, and share accurate data and evidence to improve understanding, insight and decision-making across MSI, enabling us to maximize our ability to influence others.
• You share relevant knowledge, expertise, and resources to strengthen teamwork and prevent duplication of effort.
• You actively work as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures.
Show courage, authenticity and integrity.
• You hold yourself accountable for the decisions you make and the behaviours you demonstrate.
• You are courageous in challenging others and taking appropriate managed risks.
Develop and grow
• You seek feedback to enable greater self-awareness and provide the same to others in a way which inspires them to be even more effective.
• You manage your career development including keeping your knowledge and skills up to date.
Deliver excellence, always
• You strive to consistently meet and exceed expectations, putting clients at the centre of everything, and implement smarter, more efficient ways of performing your role.
• You build and maintain effective long-term working relationships with all stakeholders and are a true MSI ambassador.
Leadership (For Leaders only)
• You inspire individuals and teams, through situational leadership, providing clear direction.
• You seek and provide opportunities which motivate team members, helping to develop skills and potential whilst strengthening our talent and succession pipeline.
• You are aware of emerging developments in our sector, demonstrating strategic insight about our clients and business and encourage this in your team.
• You articulate a vision of the future which inspires and excites others.

MSI Values
• Mission driven: With unwavering commitment, we exist to empower women and men to have children by choice not chance.
• Client centred: We are passionate about our clients and dedicate our efforts to delivering agreed objectives to the highest possible quality.

Accountable: We are accountable for our actions and take responsibility for everything we do to ensure long term sustainability and increased impact.

Courageous: We recruit and nurture talented, passionate, and brave people who have the courage to push boundaries, make tough decisions and challenge others in line with our mission.

2. Client Laison Officer

Purpose:
Working hand in hand with and reporting to the Operations Coordinator, the Client Liaison Officer’s main role is to maintain the high administrative and client care standards expected by MSI and actively work to promote the smooth running of the Hospital and contribute to improved financial performance.
This post holder will be able to work productively with the Hospital Clinical and non-Clinical staff to ensure client satisfaction.

MSU VALUES
1. Client Centred: dedicated to our clients and work tirelessly to deliver high quality, high impact services that meet clients’ individual requirements.
2. Courageous: Have the courage to push boundaries, make tough decisions and challenge others in line with our mission.

3. Mission Driven: With unwavering commitment, we exist to empower women and men to have children by choice, not chance.
4. Accountable: Ownership of our actions and focus on results, ensuring long term sustainability and increasing the impact of the Partnership.

Client Liaison Officer Hospital Hospital Operations Coordinator 6 months
Marie Stopes Uganda is an NGO registered in Uganda. We are affiliated to Marie Stopes International. Together we Offer Maternity services , quality sexual and reproductive health care and family planning to millions of the world’s poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

Key Responsibilities Measure
This post has four key responsibilities and related deliverables:
1. Customer Service
2. Coordination
3. Financial Administration
4. Records Management
5. Reporting

Customer Service
• Maintain the best customer handling standards and train all staff at the Hospital to provide the best customer experience.
• Usher in clients warmly and ensure that they have a swift pleasant experience through efficiency of service and minimize client waiting time.
• Feedback collection
• Client follow up, support and build positive relationship to increase client loyalty and promptly resolve client complaints.
• Follow up on all patients who visited the hospital the previous day and submit the report by 12pm of the current day

• Queue management- check on each patient in the waiting area and ensure that they are attended to in a timely manner.
• Pending results/imaging/medication- using the laboratory/scan or dispensing record books, follow up on the status of pending actions and share feedback with supervisor/team leader or assigned personnel
• Excellent customer Service
• Minimised patient waiting time.
• Evidence of client loyalty
• Accurate record of client feedback of up to a minimum of 70% collection during day shift and 100% during night shift
• Timely resolution of client feedback-within 24hours

Coordination
• Shift accountability
– Ensure that all hospital staff/teams are fully constituted and are on time at their respective duty stations in proper working gears.
– ensure that your duty stations, consultation rooms and hospital areas are tidy/clean and organised for the shift.

• Operations-ensure that the Hospital is fully operational in terms of power, generator, water, phones, office equipment, supplies and communicate any interruptions immediately.
• Phone and email correspondences- Answering calls and emails plus redirecting incoming and outgoing correspondences in a timely manner.
• Rota management- participate in scheduling and management of departmental rotas to ensure coverage at all times and communicate any changes to your supervisor in a timely manner.

• Office supplies- Ensure timely requisition of hospital supplies to avoid stock outs. • Coordination and attendance of stand up by 7:45am or 7:45pm
• 100% attendance of scheduled meetings
• Secretary in staff meetings
• Staff registration and 100% submission of locum invoices for all staff
• Submission of rota by 25th of current month
• Phone etiquette
Requisition of hospital supplies by the 3rd day of the next month.

Financial Administration
Petty cash management
• Ensure all payments are approved and petty cash vouchers signed completely before issuing money.
• Petty cash refill (mobile money and beyonic payments)
• Ensure proper reconciliation of Petty cash.
• Attach supporting documents to all payments done.
• Safe access and thresthold.

Billing
• Ensure all billing accessories/gadgets are in place and in good working condition. Communicate any network interruption for SMART, tracksol, Visa machines or electronic payments (beyonic or mobile money) that might hinder billing
• Timely update and daily issuance of accurate interim bills to admitted patients.
• Activate accounts for cash and corporate patients and ensure there is a duly signed claim form where applicable and data captured accurately.
• Collecting co-payments or other fees upon admittance
• Completion of claim forms and ensuring that they are vetted by the doctors before submission to supervisor on a daily basis.
• Preparing bills and invoices, and documenting amounts due for medical procedures and services.
• Collecting and reviewing referrals and pre-authorizations for approval before services are given or as hospital procedure.
• Following up on missed payments, missed opportunities, and resolving financial discrepancies before end of shift.
• Investigating and appealing denied/rejected claims/bills and timely re submission.

Receipting/payments
• Ensure timely receipting of all payments received (electronic/online like beyonic, mobile money, visa, cash and cheques) and reconciliation on a daily basis.
• Receive only approved currencies as per finance guidelines.
• Verify all cash collected using the gadgets in place to avoid fake notes.
• Keep record of all originals for cancelled receipts/communications for future reference
• Report any positive or negative variances in a timely manner to your supervisor.
• Collect and keep change available at all times to carry out cash transactions
• Store cash, cheques and vouchers securely as per the department guidelines

Specialist schedules
Prepare and update daily specialist schedules and submit for verification and payment
Banking
• Daily banking of all cash collections by 9am of the following day and submit the banking and shift report copies to your supervisor on a daily basis.
• Accuracy in filing and documentation
• Accuracy in Petty cash reconciliation.

Timely discharge of patients (by 11am)
100% collection of co-payments
Zero rejection of insurance claims
100% collection of expected revenue from clients (cash and insurance)
100% accuracy in capturing of bills.

Records Management
• Ensuring the patient’s medical information is captured accurately and up to date.
• Ensure confidentiality and maintenance of all medical and non-medical records.
• File neatly, label, store safely and maintain accurate records
• Keep an updated inventory record of all MSU property at the Hospital.
• Accurate patients’ data entry
• Inventory submission by the 3rd day of eery new month

Reporting
Compile and submit the required reports in a timely manner to the respective personness.
• Daily shift reports (at end of shift)
• Missed opportunities (at end of shift)
• Customer care call back reports (including pending results or prescriptions) by 12pm of the next day.
• Specialist schedules-daily and at end month
• Petty cash-whenever float is required.
• Performance report- daily update and at end month
• Insurance claims submission plus SMART and OFF SMART reimbursement reports- by the 17th day of current month and last batch by the 3rd of the next month Accurate/detailed and timely reports

Person Epecification
Knowledge, Skills and Attitudes
Qualifications:
• University Degree in Business Administration or related discipline
• At least 2 years experience in any administrative role, Business development, cashier and or billing

Skills/Experience:
1. Sound knowledge of Microsoft Office applications including MS Excel, Power point and internet is mandatory.
2. Proven excellent technical oral, written, and editing abilities; ability to present and write influentially for multiple audiences
3. Ability to work well with others in team environments, build consensus and drive change
4. must be able to satisfy stakeholders;
5. should be able to work in deadline driven/results orientated atmospheres
6. Strong people management skills
7. Able to think strategically and a good planner
8. Able to manage and motivate teams to achieve targets and to achieve organisational change.
9. Posses leadership personality, and able to take on and solve problems quickly and efficiently
10. Ability to stay on track and deliver even under pressure.
• Willingness to work beyond the stipulated business working

Attitude / Motivation:
Successful performance at MSU is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 13 key behaviours that MSU encourages in all employees and they are defined below:

• Initiative: Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
In this role, you must predict quality issues that might arise and plan to address them
You will take initiative with your team and across the CMT to realise efficiencies and impact
• Innovative: Thinking creatively so that ideas generated create a positive outcome
In this role creativity will be needed to inspire service providers to achieve results across a range of varied contexts
• Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
In this role your team will feel listened to, well informed, know what they should be doing through the efficient use of management time
• Team Player: Working as part of a team by being supportive, flexible and showing respect for each other

The role is part of the CMT and together with them takes responsibility for the delivery of MSU’s strategic plan
Working together is essential in achieving results
• Responsive Being responsive to changing priorities and demands
Your plan will be clearly made out and changes will be agreed and reported regularly and on time
• Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met
As part of the CMT and in order to meet the needs of contractual obligations to investors/donors your work will be clear accountable and effective
• Sharing Information: Sharing information and knowledge whilst maintaining confidentiality
Timely action will be taken on information regarding your areas of responsibility
• Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
This post-holder must actively seek knowledge that can be shared and keep the teams up to date on latest views
Commitment: Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
• Driven: Drive and determination to deliver results
Regular reporting will indicate ability to conceive, design and deliver on results
• Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
• Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
• Motivated: Motivation towards achieving quality results to maximise potential

3. Digital Officer

Marie Stopes UG is looking to hire a Digital Officer who will work with the Marketing & Communication departments and other units within MSUG to drive client growth via new media channels and maintain a strong and competitive online presence for MSUG’s operational environments.
This role is to analyse customer behaviour data from social media platforms, company web pages, medical records and create demand generation and content strategies to build MSUG’s brand. The success of this role will be in driving customer growth, and by extension usage of MSUG’s services by our target audience.

The Digital Officer will work closely with Channel Marketing Officers, Communications Lead, Contact Centre Team Lead, Data Analyst and the Channel Leads to develop impactful campaigns that drive real business results.

She/He will support all demand generation efforts including top and mid-funnel campaign execution and content campaign distribution. This individual will also assume responsibility as the Admin of the MSUG social media digital platforms.

Key Responsibilities
Management of MSUG’s Digital Platforms
• Create, execute, and manage digital marketing campaigns across social media platforms including Facebook, Instagram, Google, LinkedIn, YouTube, WhatsApp, Twitter, Snapchat, Tik-Tok, MSUG Website, etc.
• Develop and manage MSUG’s overall online presence.

• Own and optimize customer growth funnel and pipeline, including additions/changes to customer segments, strategies for reaching those customers, and optimizing company activities to drive conversion of potential customers.
• Work with different departments to generate new ideas and strategies for online marketing and advise on the creation of original and unique content to drive awareness and grow audience.

• Analyse competitor brands and suggest creative ways to attract more clients and promote marketing content.
• Host a media platform that spurs relevant news items and operational updates to catalyse interactions with audiences and enhance organisational visibility while ensuring messaging alignment.
• Measure and report performance of digital marketing campaigns; assess results against goals (ROI and KPIs).

Promotion and management of assigned parts of corporate and other social events
• Collaborate with Channel Leads and Marketing Officers to apply KPIs, analytics, and insights to better profile, target, and retarget prospects on digital platforms.
• Collaborate with the Communications and Advocacy team to develop internal and external communication campaigns, including campaign talking points, social media toolkits, and engagement calendars, ensuring brand consistency and optimizing posting schedules based on audience engagement.
• Create a buzz on social media about MSUG activities in Uganda.
• Identify with relevant bloggers and influencers to establish a continuum of social media presence for MSUG brands and activities.

Knowledge, Skills & Abilities
• Demonstrate a track record of using digital media to acquire, engage, and harvest demand throughout the marketing funnel.
• Ability to work effectively in a fast-changing industry, work with cross-functional teams through influence, and demonstrate problem-solving abilities.
• Effective analytical and troubleshooting skills; ability to use data to drive actionable insights.
• Excellent knowledge of Microsoft Office, WordPress, marketing technology, and social media platforms, online applications such as Ad platforms, CRM tools, online analytics, Google my business etc.

Qualifications and Experience
• A bachelor’s degree in marketing, information technology, business administration or related field.
• Possess at least 3-years’ experience in a similar role.
• Proven working experience in digital marketing or healthcare marketing.
• Solid understanding in SEO/SEM, managing marketing database and setting up email campaigns.
• Experience in setting up and optimizing Ads on Google Facebook, Instagram, Twitter, LinkedIn and TikTok.
• Knowledge of media editing software, graphics design, video, and photo editing is an added advantage.
• Must be able to lead integrated digital marketing campaigns from concept to execution.
• Strong analytical skills, data-driven thinking, web design and management.
• Up to date with the latest trends and best practices in online marketing and measurement.

Key Performance Indicators
• Effective use of digital marketing techniques.
• Development of end-to-end digital campaign strategies.
• Conversion of data into insights that can deliver business value.
• Increase in customer engagement.
• Drive customer conversion from digital platforms.
• Collate monthly, quarterly, and annual reports flowing from activities carried out in line with the tasks above.
• Produce progress reports to Line Manager on a regular basis.

MSUG Behaviors / Core Values / Statement
Attitude/Motivation
• The candidate must be pro-choice.
• Motivated personally and professionally to develop.
• Willingness to travel as may be required and at short notice.

4. Motion and Graphics Designer

MSUG is looking to hire an innovative and detail-oriented Motion and Graphic Designer with experience in both graphic design and motion graphics to develop visually compelling motion graphics and modern designs for marketing, digital media, internal and external communication while ensuring adherence to brand guidelines and organisational public relations objectives.
S/he will be responsible for developing visually compelling, inspiring, and engaging videos, infographics and promotional materials that communicate complex ideas and concepts for brand awareness and marketing purposes.

Key Responsibilities
• Work in collaboration with the marketing and communications teams to develop and implement creative campaigns and interpret the corporate brand/advocacy ideas into high-performing outputs.
• Create engaging graphics and video content for digital and print, including marketing materials, internal communication, and web content.
• Consistently research and apply the latest trends in motion and graphic design to deliver aesthetic, innovative, and positively disruptive creatives for organizational needs.
• Use modern videography and photography equipment such as cameras and phones to create appealing content from start to finish like documenting success stories, interviews and events.
• Apply creative judgments, quality control, and editorial standards in compliance with MSUG’s brand guides, look and feel.
• Applying skills in the use of tools like Adobe InDesign, Adobe After Effects, Illustrator, Adobe Premiere Pro, Photoshop, and similar applications for motion and graphics design needs.
• Actively drive the creation of internal and external newsletters, social media videos, testimonials, success stories, MSUG promotional and corporate branding materials.

Required Qualifications, Skills & Abilities
• BSc/BA Degree in Sciences, Arts, Social Sciences, or any relevant discipline.
• Proficient in graphics design and video editing tools like Adobe InDesign, Adobe After Effects, Illustrator, Adobe Premiere Pro, Photoshop, Final Cut Pro, Canva, Corel Draw, and similar tools.
• Skill and knowledge of 2D and 3D animations will be an added advantage.
• A strong portfolio showcasing motion and graphics design skills and skilful use of video/photography equipment.
• Experience and proven abilities for setting work plans, multi-tasking, and delivering quality work on short deadlines.
• Possess excellent attitude for team and collaborative work in a multicultural environment.
• Ability to positively create disruptions and innovations with creatives.
• Ability to operate video and still photography equipment.

Deliverables
• At least 5 graphic designs (still/motion graphics – this is dependent on the content) for weekly posts on social media platform/internal communication.
• At least 4 videos per month for TikTok, Facebook/Instagram Reels and YouTube.
• Quarterly internal newsletter design.
• Designs for monthly social media ads and thumbnails for client emailers.
• Designs for relevant international days/commemorations and new months.
• Designs for events or digital engagements i.e. X Spaces sessions.
• Designs for MSUG external and internal communication.
• Designs for MSUG corporate and facility (Hospital & Centres) branding.

NOTE: Most of these design ideas will be shared ahead of time, but there are some occasions that the designer will have to deliver on short notice.

Key Performance Indicators
• Exceptionally exciting designs that generate good traction for MSUG brand.
• Timely delivery of tasks and tracker for all design jobs.
• Ensure timely delivery of all design projects, tracked through a shared job tracker or project management tool.
• Maintaining a consistent adherence to MSUG’s brand guidelines, ensuring all designs reflect the organization’s tone, vision, and values.
• Complete the required number of design projects per month, balancing creativity with efficiency.

MSUG Behaviors / Core Values / Statement
Attitude/Motivation
• The candidate must be pro-choice.
• Motivated personally and professionally to develop self and others.
Willingness to travel as requested.