Company Name: Smartwatch Solutions LTD
Overview
Smartwatch Solutions is East Africa’s leading provider of fleet and mobile asset management solutions. Established in 2011 as a direct response to the emerging trends in dynamic Mobile Resource Management, backed up by the growth in the Oil and Gas sectors across East and Central Africa.
JOB DESCRIPTION
Job Title: Technical Support Officer
Job Type: Full Time
Reports to: TSS
Job Purpose:
The Technical Support Officer is responsible proper installation of company hardware devices .

General Duties and Responsibilities:
• Install and configure Fleet management products on database.
• Follow the company’s standard operational policies and procedures including established escalation procedures
• Ensure that company resources are well utilized like tools, phones and laptops.
• Responding to call-outs in a timely fashion.
• Collect relevant technical details to effectively troubleshoot reported issues.
• Perform complete, accurate, and timely entry of information into CRM tool for all incidents/support requests (e.g. gather and document required information from customers).
• Capture new vehicles onto the database.
• Prepare quality check list, Job cards and work reports requirements within the department.
• Customer liaison (attend to their queries)
• Utilize remote secure access technologies such as Apps to diagnose and resolve customer issues

General Skills
• Time Management
• Excellent problem-solving skills.
• The capacity to work well within a team.
• Attention to detail.
• Exceptional communication skills
• The ability to prioritize your workload.
• The capacity to clearly explain a technical problem to a customer/colleague.
Behavior
• Customer centric
• Ownership
• Continuous Improvement
• Positive attitude
• Innovative thinker

Skills/Personal Requirements
• Expert knowledge in electrical circuit interpretation.
• Ability to identify color cording.
• Basics of instrumentation and control system.
• Basics of Automotive Engineering.
• Knowledge in Telecommunication systems
• Wider knowledge in computer applications.
• Expert knowledge in how operating systems and
• software works.
• Logical thinking.
• Excellent troubleshooting and analytical skills
• Interpersonal skills as you will regularly be in
• contact with colleagues and/or customers.

Job Education: At least a diploma in Electrical Engineering or Its equivalent