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26 Mar 2020

Service Desk Officer at Pride Microfinance Limited (MDI) (Pride)

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Job Description


About US:

Pride Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in Uganda with 34-networked branches and 10 contact offices countrywide; regulated by Bank of Uganda under the MDI Act, 2003.

Job Summary:

The Service Desk Officer will be responsible for providing first and second line technical support in analyzing, diagnosing and resolving ICT issues for Pride staff.

Key Duties and Responsibilities:

  • Act as a first point of contact for phone calls and emails from Pride staff regarding IT issues and queries
  • Receive, log and manage calls from Pride staff via telephone and e-mail
  • Troubleshoot IT related problems for systems and infrastructure
  • Troubleshoot basic network issues
  • Escalate unresolved calls to relevant unit
  • Follow up on the status of issues and communicate progress
  • Contact approved service centre on issues that cannot be resolved internally
  • Provide basic in-house training in applications used by Pride
  • Provide training material for trainings
  • Provide statistics for weekly call/email issues and prepare report on trends
  • Draft documentation to assist Pride staff with information on ICT usage.

Qualifications, Skills and Experience:

  • The ideal candidate should posses a Bachelor’s degree from a reputable institution in Computer Science or in any other relevant field.
  • Should have Certifications in CCNA.
  • Should possess 2 principal passes at A’ level
  • Should posses credits and or a pass in Mathematics and English at O’level
  • At least 2 years of working experience in a busy ICT environment preferably within a banking institution.
  • Should have a high degree of integrity, customer awareness, interpersonal, communication and reporting skills.
  • The ideal candidate should be self-driven with high levels of integrity, business acumen, efficiency and compliance. She /he should also be well versed with use of IT.
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Method of Application

Submit your CV and Application on Company Website : Click Here

Deadline: 4th April 2020 at 5:00 pm





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