About US:

Pride Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in Uganda with 34-networked branches and 10 contact offices countrywide; regulated by Bank of Uganda under the MDI Act, 2003.

Job Summary:

The Service Desk Officer will be responsible for providing first and second line technical support in analyzing, diagnosing and resolving ICT issues for Pride staff.

Key Duties and Responsibilities:

• Act as a first point of contact for phone calls and emails from Pride staff regarding IT issues and queries
• Receive, log and manage calls from Pride staff via telephone and e-mail
• Troubleshoot IT related problems for systems and infrastructure
• Troubleshoot basic network issues
• Escalate unresolved calls to relevant unit
• Follow up on the status of issues and communicate progress
• Contact approved service centre on issues that cannot be resolved internally
• Provide basic in-house training in applications used by Pride
• Provide training material for trainings
• Provide statistics for weekly call/email issues and prepare report on trends
• Draft documentation to assist Pride staff with information on ICT usage.

Qualifications, Skills and Experience:

• The ideal candidate should posses a Bachelor’s degree from a reputable institution in Computer Science or in any other relevant field.
• Should have Certifications in CCNA.
• Should possess 2 principal passes at A’ level
• Should posses credits and or a pass in Mathematics and English at O’level
• At least 2 years of working experience in a busy ICT environment preferably within a banking institution.
• Should have a high degree of integrity, customer awareness, interpersonal, communication and reporting skills.
• The ideal candidate should be self-driven with high levels of integrity, business acumen, efficiency and compliance. She /he should also be well versed with use of IT.

Submit your CV and Application on Company Website : Click Here

Deadline: 4^th April 2020 at 5:00 pm