To maintain an effective and efficient premium and other bank transactions allocation function to enable the organization meet its customers’ expectations at optimal cost
To allocate premium transactions onto the respective customer accounts/policies.
• To review suspense reports and engage bank relationship officers to share transaction details for proper allocation.
• To make allocation of payments (Claims and commission) to the respective contract IDs for reporting purposes.
• Upload bank statements for all Thought Express banks into the system daily and ensure completeness of all transactions.
• Perform daily bank statement allocations for all payments received and payments made.
• Allocate and upload the check off response files received from employers onto specific customer policies.
• Allocate and upload direct debit rejection files onto specific customer policies daily.
• Reconcile pay points control account position on a daily basis.
• Receive and review customer queries in line with receipting and policy reconciliation for timely resolution.
• Monitor the unallocated monies control ledger and engage banks where extra transaction information is required daily.
• Reconcile thought express treasury control accounts weekly to ensure the available balances are fully supported.
• Coordinate with the bancassurance officers to ensure that all premiums received have been fully allocated.

Skills
Account Reconciliations, Bancassurance, Banking Relationships, Bank Statements, Control Accounts, Customer Accounts, Customer Queries, Direct Debits, Management Reporting, Payments, Reconciliations
Education
Honours Degree (Hons): Business Administration (Required)