Duties & Responsibilities:
• Receiving and welcoming everyone coming into the facility.
• Responding to queries, complaints and requests from Clients.
• Ensure great customer care and services to clients.
• Liaise with other departments to facilitate a smooth customer journey.
• Addressing Customer concerns and complaints to the concerned people.
• Ensure the smooth onboarding of clients through excellent and pro-active customer service and act as there main contact.
• Responding to phone calls and giving real time feedback.
• Flexible to execute other duties as required by management from time to time.

Qualifications and skills:
• Have excellent verbal and written communication skills.
• Be organized and able to prioritize duties as required.
• Driven to meet timelines and a team player.
• Be able to think on your feet and respond to customer demands and solve problems.
• Be comfortable working to set standards operating procedures.
• Should be able to work under minimal supervision.