Job Overview: Support and enable International Rescue Committee, Inc.’s adoption of use of our Microsoft D365 ERP, Project Integra, across its global footprint. Coach, advise, and train country program Supply Chain focal points and teams in the intersection of Global Supply Chain policies, procedures, and best practices, and Integra functionality. Serve as Supply Chain focal point for documenting business processes and requirements with system capabilities and functional designs, evaluating Supply Chain business process and ERP best practices against governmental, regulatory, legal, and donor-specific requirements, as appropriate, and designing and executing a repeatable implementation process. Evaluate supply chain organizations, processes, and tools and recommend organizational, process, and system improvements as appropriate. Develop and implement improvements, and lead organizational change in the country program Supply Chain teams. Secure cross-functional alignment with key global groups including the Integra Global Project Team, IT, Finance, AMU, and Human Resources.

Major Responsibilities:
• Coach, advise, and train country program users in Integra supply chain functionality
• Promote, monitor, and assist country program teams usage of the Integra system
Capture issues and problems, and resolve or escalate as appropriate. Ensure that country program Supply Chain teams receive updates and training as needed, and align with other Global SuperUsers to ensure consistent guidance across the global Integra Supply Chain user community
• Establish meeting protocols and points of contact, schedule, coordinate, and facilitate training, and be accessible and recognizable as an enabling resource for the supply chain staff in each country program
Review existing documented supply chain business processes for procurement, planning, logistics, and fixed asset and inventory management, and ensure that the Integra system functionality aligns with the corresponding business processes
• Lead and facilitate cross-functional Integra improvement projects with stakeholder groups, including the Integra Global Implementation Team, Supply Chain, Finance, AMU, and other groups
Escalate tactical and strategic issues, problems, and business challenges, to appropriate cross-functional colleagues and leads, to precipitate efficient and effective resolution
• Champion organizational change, and creatively and effectively influence Supply Chain and cross-functional colleagues in support of Integra adoption
Job Requirements:
• 6 to 8 years of progressive supply chain experience with expertise across planning, procurement, logistics, inventory management, and fixed asset management
• Excellent language skills in English and French are essential requirements
Excellent problem solving, communication, and influencing skills within a matrixed environment
• Proven coaching and training, project management, process mapping, and process documentation skills
• Experienced user of ERPs, data warehouses, Excel, Word, and PowerPoint
• Strong capability to articulate complex concepts into understandable language for diverse audiences
• Bachelor’s degree, or equivalent, required