The Revenue Assurance (RA) Controls and Processes Specialist is a part of the Revenue Assurance department of the Opco and would support revenue assurance process at the Opco. The purpose of this job is to implement best practices within OPCO, manage assessments, primary and secondary control design, implementation, and monitoring, manage maturity level of organization, business requirements analysis of organization change including new projects, network changes and IS changes. Improve profitability through the reduction of revenue leakage through strengthening the primary and secondary control environment to manage risk more effectively.

Main Job Functions:
• Best Practice Definition and Design. Manage and support the development and implementation of best practices for RAFM within the OPCO.
• Support audit and governance bodies to ensure compliance is achieved.
Support risk-based decision making in relation to the status of compliance with governance standards for RAFM.
• Assurance of Change with involvement in change management ensuring that risks are identified, and controls are designed.
Risk Identification and Improvement. Delivery of a program of regular risk and controls reviews within
operations to detect and document issues affecting revenue integrity.
• Revenue Assurance and Fraud Awareness. Perform the awareness campaign delivery, ensuring delivery to time and quality requirements.
• Revenue Assurance Operational Effectiveness. Coordinate the MTN Group Controls and Process, programmes within the OPCO.
Revenue Assurance Best Practice Documentation. Design of documentation standards and templates for the documentation of Revenue Assurance Best Practices.
• Reporting. Review Revenue Assurance measurement data to assess trends and performance. Design/
• develop standard templates for controls and process. Prepare monthly controls and processes operational reports and give input into the overall monthly reporting.
• Customer Satisfaction. Maintain solid relationships with all customers and stakeholders, interacting with all functions, obtaining information as appropriate and ensuring that all queries are responded to quickly and effectively. Educate customers on the role of RAFM and ways in which they can contribute and add value.
• Strategic Planning. Support with information for strategy purposes.
• Operational Framework Management. Coordinate and monitor the control performance.
• Audit Management. Providing audit support provided to auditors during the performance of the audit.
• Review, and input to audit findings, ensuring an optimal outcome for MTN.

Education
• Undergraduate Degree in Bachelor of Commerce, Accounting, IT
• Preferably a post Graduate qualification, CISA/CISM/CGEIT, Project Management

Work Experience
• At least 3 years of experience in a complex, technology-oriented industry
• At least 2 years of cross functional project management experience.
• At least 2 years of interaction with and management of internal and external auditors
• At least 2 years of experience of Enterprise Risk Management practices
• A good working knowledge of telecommunications technology principles and application.
• At least 2 years of working knowledge with internal control and governance systems and environments.

Skills and competencies:
• Strong intellect, analytical and synthetic skills, able to zoom into detailed and complex processes.
• Outstanding interpersonal skills, with the maturity and authority to influence, persuade and get buy-in at all levels.
• Well organized and ability to prioritize regarding important flows of information and multiple requests to be processed; strong project management skills and ability to deliver.
• Highly self-motivated and objective focused.
• Strong leadership and influencing skills, with the ability to influence at an executive level.

Technical Competencies:
• Audit and Assurance – Control Design – Intermediate Level
Provides specialist knowledge in advising Revenue Assurance and primary control owners in the organization on best practices for design of controls.
• Audit and Assurance – Planning – Intermediate Level.
Plans all activities required to meet an audit objective. This includes resource and capacity planning across cross functional teams as well as designing a program of work that will provide a suitable outcome.
• Audit and Assurance – Control Evaluation – Advanced Level.
Is proficient in the evaluation of control design and operational effectiveness. Follows substantive and compliance techniques for evaluation of control quality.
• Audit and Assurance – Internal and External Audit Management – Intermediate Level
Leads the activities within an audit domain, providing expertise in control compliance and risk levels.
Risk Identification and Improvement. Delivery of a program of regular risk and controls reviews within operations to detect and document issues affecting revenue integrity.
• Data Management and Analysis – Information Extraction Techniques – Basic Level
Understands the system source data for control purposes.
• Reporting and Measurement – Reporting Operational Effectiveness – Intermediate Level
Information is largely operational in nature and data presentation includes both numerical and graphical information.
• Project and Change Management – Project Delivery – Intermediate Level
Delivery, risk, and financial management form part of the project delivery process.
• Finance and Accounting – Financial Accounting – Basic Level.
Understands the basic structure of the general ledger and subsidiary ledgers.