Job Title: Assistant hotel manager
Job Category: Hospitality
Job Location : Mbarara

We at Elite business Referral services ltd are a job referral company and our client who is in the Hospitality business is in need of an honest hardworking person to fill this position

Job Summary:
This position is responsible for managing the daily hotel operations to achieve profitability and to ensure superior guest service and product quality.

Responsibilities:
• Oversee all aspects of the hotel operations including bar, food and beverage, budget and forecast management, in house stock taking, rooms, housekeeping and maintenance.
• Provide exceptional customer service to all guests, making their stay as comfortable and satisfying as possible while achieving team and Brand goals.
• Ensure the hotel’s daily and monthly reports are accurately compiled and processed within the agreed time frame.
• Maintain all the hotel equipment and records and ensure compliance to all standards.
• Communicate new procedures to all the departments in a timely manner, ensuring they have been understood when instructed by Management.
• Understand and strictly adhere to the Hotel’s Employee rules and regulations.
• Develop and recommend the budget, labor cost plans and objectives for the hotel.
• Coach, train and counsel employees to reflect the Hotel’s Service Standards and Procedures.
• Ensure all operations and cash handling are done as per the Hotel’s policies and procedures.
• Maintain information on rates, specials, packages, programs while ensuring all staff are trained in all areas.

Qualifications:
• Relevant academic certification from a known business or Hospitality Institution
• Mature Individual with over 5 years’ experience in the hotel operations (F&B or Rooms Division), 3 years being in a senior management position
• Excellent knowledge of any hotel management software.
• Well-organized, detail-oriented and able to multi-task.
• Must demonstrate effective problem solving/ decision-making abilities.
• Must have excellent verbal and written English communication skills.
• Skilled in creating analysing and understanding reports.
• We encourage female applicants to submit their profiles