Responsible for putting in place and rolling out Alternative Distribution channels (ADC), Supervises the Regional Service Centre Managers as well as recruitment of competent, motivated team of the agents networks through the Units that are able to aggressively and successfully promote Britam business and achieve set performance targets.

Key Responsibilities:
• Ensuring that the Financial Advisors in the ADC centres and the Regional and Satellite offices meet their monthly targets.
• Appraising performance of Financial Advisors and the Regional and Satellite Office Managers on a weekly basis.
• Driving Channel growth of the Alternative distribution channels in line with the Company Procedure.
• Overseeing the recruitment & deployment of the Regional & Satellite Managers, financial advisors. Each of the distribution networks must be well trained and must meet the minimum Company performance standards.
• In liaison with the Business Development Manager ensure that all Regional Managers & Satellite Managers and Financial Advisors are regularly and properly trained to achieve Company objectives.
• Ensure that the Regional & Satellite Managers, Financial Advisors are appropriately qualified as per IRA requirements. This includes licenses and all other areas of compliance.
• Ensure full compliance with Company policies and procedures in the distribution networks. This means that any Audit violation of the procedures is strictly and speedily handled and appropriate action taken.
• Conceptualize structure and execute initiatives to develop the business in the current and new markets including product development.
• Develop strong systems to prevent, detect and mitigate fraud not limited to premium embezzlement, misrepresentation, collusion with clients to inflate claim amount, system manipulation in the distribution networks.
• Gather marketing intelligence statistics including competition, new products and Company’s image to facilitate development of strategies to give the company a competitive advantage;
• Timely reporting for the ADC channel.
• Effective team leadership for the ADC
• Providing a seamless customer experience across the ADC network
• Undertake initial underwriting of business from the Regional & Satellite Managers, Financial Advisors to ensure sound acceptance of risk thereafter forward to the Claims & Underwriting Manager.
• Delegated Authority: As per the approved Delegated Authority Matrix
• Perform any other duties as may be assigned from time to time
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Key Performance Measures: As described in your Personal Score Car

Knowledge, experience and qualifications required
• Bachelor degree (BA / Marketing option preferred). MBA is an added advantage.
• Professional qualification in Insurance (ACII or equivalent qualification).
• 4-6 years successful sales management experience (financial sector preferred).
• Proven experience working with teams within a Financial Services Industry (Banking and Finance/ Insurance).
• Extensive experience in ensuring sales targets are met through managing the entire sales process from prospecting to closure.
• Demonstrated track record in sales to enhance the overall top line performance of a company.
• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• MS Office skills

Essential Competencies: Change Leaders in Britam need to:
• Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
• Continuously configure and adapt the functional area to most effectively suite the future view of the business;
• Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
• Be in touch with the changing industry, customer needs and international best practice;
• Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
• Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimised succession planning;
• Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
• Facilitate functional integration;
• Ensure the development and establishment of appropriate behaviour and values (culture) within the function that aligns with the strategic direction and values of the business;
• Co-ordinate between functions and divisions to ensure optimisation of the value chain and resources;
• Ensure alignment of strategy, objectives and deliverables within the function;
• Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
• Ensure a seamless experience for clients;
• Appropriately allocate funds and capital to maximise shareholder value;
• Adequately manage operational risk;
• Increase operational efficiency;
• Provide access to accurate and consistent information and services across all channels;
• Improve quality and speed of decision making across the business.