To deputise the operations manager in ensuring smooth day-to-day running of the hotel.

Job duties:
• Assist in planning and directing hotel main operations including quality, standards, cleanliness and guest satisfaction.
• Ensure consistent implementation of SOPs throughout the departments.
Handle day-to-day queries, complaints or problems that arise at the hotel.
• Ensure that reasonable care is taken for the health and safety of guests and other staff.

Required qualifications:
• At least a diploma in catering and hotel management or a related field.
• Previous experience in leading teams.
• 2 years of work experience in a similar position.
• Excellent customer service skills.