What you will do
As a Back Office Representative, you will report to the Operations Manager and assist with various administrative duties. This includes data analysis and management, transactional reconciliations, and administrative duties.
• Process payments received from multiple channels in accordance with back-office procedures.
• Resolve all payment reconciliation issues according to the agreed turnaround time.
• Monitor transactions and key systems to ensure optimal functionality at all times, and escalate or resolve related problems.
• Coordinate with Finance and Customer Experience teams in the resolution of customer issues.
• Manage administrative tasks and reports related to Back Office.
• Assist in document verifications and customer verifications.

Who you are
The ideal candidate must have a good understanding of numbers and be able to work as part of a team. He or she must understand both internal and external user needs and characterization and be able to coordinate activities between the third-party providers and internal teams.
• Bachelor’s degree in Business Administration, Accounting, or a similar field.
• Working knowledge of MS Office Applications (especially MS Excel).
• Working knowledge of CRM platforms will be an advantage.
• Previous work experience as an Office Executive.
• Excellent organizational skills.
• Ability to work as part of a team.
• Excellent written and verbal communication skills.