The Branch Head will supervise and monitor all work performed by Branch Staff, grow the Branch’s
Loan Portfolio, supervise and manage the performance and development of the Branch Staff in line
with the Human Resource management policies of the Institution, train, mentor, orient, motivate,
counsel and discipline staff under his /her jurisdiction and account for Branch resources in line with

Key Result Areas;
• The Branch Head will ensure to:
•  Initiate, plan and monitor growth and Quality of the Branch Loan Portfolio in line with Hofokam’s
• Business plan;
• Implement Branch internal controls and procedures in line with the Institution’s policies and
• UMRA regulations;
• Identify , plan, review and evaluate staff development and performance needs in line with
• Hofokam’s existing HR policies and guidelines;
• Review, coordinate, monitor and authorize all the processes of opening, reactivation, transfer
• and closure of all accounts in line with Hofokam’s policies and procedures, KYC guidelines and
• money laundering guidelines;
• Coordinate and monitor the process of calling day’s work and submit reports in line with the
• Hofokam’s savings operations policies and procedures;
• Conduct regular field visits and carry out the verification of Loans to improve the Branch loan
• portfolio quality;
• Conduct periodic staff performance evaluations and implementation of performance
• requirements.
• Generate periodic performance related reports for Hofokam’s Management, and other key
• development partners.
• Train, Coach and mentor staff under his or her jurisdiction.

Personal specifications:
• The position of a Branch Head is at Management Level and requires a staff with hands on experience
• of not less than 3 years in managing credit and having a clean record in all aspects.
• Academic Qualifications & Experience:
• A minimum of a first Degree in any Business Related Field.

Personal Attributes /Competencies:
• In-depth knowledge in Branch operations;
• Thorough understanding of Hofokam’s operational Policies and Procedures;
• Proficiency in Hofokam’s products and services;
• Excellent communication skills;
• Excellent customer service skills;
• Excellent interpersonal skills;
• Excellent Leadership and People management skills;
• Good Strategic business planning and implementation skills;
• Excellent Analytical skills;
• Good Risk Management skills;
• Excellent report writing skills;
• Good knowledge of the Management Information System;
• High level of Integrity, incorruptible, honesty, dependable and a trust worthy person;
• Ability to work under pressure and with limited supervision;
• Ability to ride a motorcycle and in possession of a valid driving/riding permit as per the Republic
• of Uganda’s traffic Laws;