The Branch Manager is directly responsible for overseeing all the daily operations of the branch in-line with Eleglance’s institutional policies and procedures. S/He will plan, coordinate, and manage the business growth and development of the branch by supervising and monitoring performance of staff in line with the strategic plan. S/He acts as the primary contact for all loan processing and problem resolution with regards to payments etc. He acts as the company’s primary focal point for managing and controlling the company’s interests and operational risks in the delivery of the entire company’s loan portfolio.

KEY RESPONSIBILITY AREAS:
Performance Management:
• Trains individual credit officers on the credit policies and procedures.
• Carries out performance review of credit officers ensuring that they are appraised based on SMART objectives.
Ensures effective performance management and disciplinary actions, when necessary.
• Coaches and mentors credit officers.
• Encourages teamwork and the sharing of best practices amongst all credit officers.
• Holds regular reporting and planning meetings with individual credit officers.
• Promotes company values and sets a personal example to individual credit officers.
• Evaluates, monitors and controls performance of individual loans against agreed performance standards and targets and takes corrective action on reported delinquent accounts.
• Support the credit officers in debt collection.
• Motivate and continuously build capacity of branch staff for increased productivity.
• Prepares individual loan operations updates on a daily, weekly and monthly basis and analyses reports vis-à-vis performance targets.
• Validates information received from individual credit officers regarding default payments, business activity and other issues that may arise during the client and field visits.

Business Growth and Loan Recovery:
• Communicates credit policies and procedures and objective standards and parameters for individual loans to credit officers.
• Communicates clear guidelines and procedures including pre-loan eligibility requirements, client screening, collateral, product design, loan approval accountability and authority levels, repayment terms and incentives, delinquency and default management.
• Monitors individual loan processes and administration activities ensuring compliance to policy guidelines including adequacy and security of collateral.
• Recommends approval of loans and ensures that the appropriate amount is recommended for re-loans.
• Ensures that approved loans are processed and released on the agreed date.
• Reviews pre-qualification assessment reports prepared by individual credit officers.
• Interviews clients prior to release of loans to ensure that they are fully aware of their responsibilities.
• Reviews collection report per individual credit officer taking note of delinquent payments and ensuring that corrective action is taken

Stakeholder Engagement:
• Assists management in developing and implementing an expansion and market penetration program including new products and expansion into new areas, and in identifying new business opportunities.
• Actively promote bank products and services to potential clients.
• Ensures that clients receive quality products and services through regular client interface, dealing with them with respect and integrity.
• Fosters the importance of long-term relationships among the team.
• Contributes to the overall profitability of the company by implementing cost controls, marketing and income generation efforts, and monitoring expenses to ensure compliance to budget.
• Develops and maintains knowledge of the microfinance industry, economy, market conditions, competition and relationships with other banks and financial institutions.
• Establish good customer service at the branch level.

Other Responsibilities:
• Timely compiling of branch quarterly / monthly portfolio reports and other reports, and submit them to head office.
• Prepare periodic work plans and budgets for the assigned branch.
• Maintain a health loan portfolio by following standard business operating procedures and guidelines.
• Update the loan management database to ensure proper loan records are kept.
• Plan and coordinate branch office activities in line with ELEGLANCE FINANCE’s growth objectives.
• Monitor the daily banking activities i.e. account opening and back office operations among others in line with banking policies and procedures.
• Manage and supervise the human resources of the Branch and maintain high levels of staff productivity and EFL’s customer services.
• Supervise the effective implementation of internal controls in line with EFL set policies and procedures.
• Prepare periodic performance reports as per the reporting schedule of the Branch activities on a monthly, weekly basis.

PERSONAL SPECIFICATION:
Education & Certifications:
• A Bachelor’s degree in business administration, commerce, Economics, Microfinance, Development Economics or any other relevant business-related course from a reputable university.
• A Postgraduate in credit management is an added advantage.

Essential Knowledge and Experience:
• At least 2 years ‘and above working experience in credit administration, preferably in a managerial position.

Other Required Skills and Competencies:
• Should be honest, well organized, results oriented and reliable.
• Should be a team player and a self-starter.
• Should be self-motivated, innovative with a passion to achieve steep targets.
• Should possess a strong personality and dynamism.
• Should be able to work effectively in a fast-paced environment and under pressure.
• Should demonstrate commercial awareness and ability to manage costs and maximize income for the organization.
• Should have ability to plan, organize and prioritize work.
• Possess a work ethic that includes neatness, punctuality, attention to detail and accuracy.
• Excellent interpersonal skills to facilitate interaction with the clients and other staff.
• Ability to meet sales targets and production goals.