Key Responsibilities:
• Monitor and control the out of order accounts and take appropriate action to normalize the position, within pre-determined policy rules and laid down strategies.
• Undertake the review of monthly portfolio reports, assessing the information therein and making recommendations regarding the strategy to be employed in ensuring that such out of order accounts are returned to order within the shortest possible time.
Contact defaulting customers. This may take the form of written correspondence or normally this would be by direct telephone contact.
• Review and recommend classification, writing off, or outsourcing of a debt
• Send out notices and demand letters.
• Conduct customer visits to establish customer and business conditions in relation to loan repayment.
• Monitor and manage workflow within the Credit Collections, Monitoring & Control and Recoveries Team.
• Compilation of various returns, as required, through the assimilation of information available within the Credit team.
• Responsible for devising collections and recoveries strategies for implementation within the Collections, Monitoring & Control and Recoveries team.

Minimum Position Qualification Requirements:
• Bachelor’s Degree
• Total Minimum No of Years’ Experience Required-2Yrs