Support the customer service function of Uganda Airlines at the Airport.

Key Roles and Responsibilities

• Helping passengers check-in and luggage handling for flights in line with local, international, and regulatory guidelines
• Resolve customer queries in line with Uganda Airline guidelines.
• Customer information support; Informing passengers of any changes or delays regarding flights.
• Helping passengers aboard the plane when stationed at a boarding gate: Announcing when the boarding process begins; checking passengers’ boarding passes and passports before boarding.
• Maintain an up-to-date database of clients’ information and documentation.
• In charge of passenger inflow and queue management.
• Participate in marketing campaigns to create awareness of Uganda Airlines’ product offerings.
• Going the extra mile. Helping passengers with special needs, such as low or limited mobility, unaccompanied minors, or passengers traveling with pets.
• Responsible for proper arrangement and layout of the front office to ensure a good ambiance.
• Assist in preparation and completion of all paperwork associated with the aircraft movement
• Uphold the brand values of UR: Honesty, Integrity, Reliability, Professionalism, and Hospitality
• Other duties as assigned by the supervisor

Qualifications, Skills, and Competencies

• The applicant must hold a Bachelor’s degree from a recognized institution/university in any field.
• At least 5 years of experience in a similar role with a reputable organization in the service sector.
• Knowledge of another international language is an added advantage.
• Experience in an air commercial and logistics environment is an added advantage.
• Possession of basic numerical skills.
• Excellent customer Care skills -Customer-centric with a commitment to deliver.
• Able to work well under pressure and with minimum supervision for extended hours.