Job Description
• The suitable candidate shall,
• Responsible for establishing and maintaining best practice in client/customer service relationship management
• Create and maintain a robust complete client/ customer database.
• Client relations mapping and tracking of key customer performance by segment.
• Manage and keep updated the customer database to assure retention and provide proactive customers support throughout the entire customer life cycle.
• Implement strategic B2B excellence activities including customer commitment, customer engagement, client satisfaction surveys, monitoring and improvement.
• Develop customer management strategies, plans and manage the implementation of the same.
• Develop best practice customer experience matrices/ indicators and establish clear KPIs for achieving the same across the company.
• Develop plans and activities to improve customer experience and strengthen the relationship between TEMUL and its clients/Customers

Candidate profile
• Minimum qualification: A Bachelor’s degree in in a Business, Marketing related field
• Minimum years post qualifying experience: 5 years
• Type of experience: Practical Experience in clients/ customer-relationship management
• Other requirements: Strong interpersonal skills and an ability to build rapport with customers,
• Ability to drive client focused outcomes, Strong communication skills and IT know-how,
• Relationship-Building Skills, Excellent organizational skills, Strong listening skills and problem-solving skill