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23 May 2025

Customer Service Agent at SBA Uganda

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Job Description

WE ARE LOOKING FOR AN EXPERIENCED CUSTOMER SERVICE AGENT

1. Mission
Generate customer feedback on product experience and customer service efficiency.
2. Responsibilities:
Handling customer inquiries and complaints,
Recording tickets,
Escalating issues to supervisors,
Documenting information,
Staying knowledgeable about products/services
3. Advantages:

opportunities for professional growth, competitive compensation and other benefits.

4. Criteria

Having at least a diploma in Communications, Business Social, or IT, proficiency in computer (MS Office)
Good communication skills, phone etiquette, listening, good data entry, multitasking, resilience, and teamwork abilities.

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Method of Application

IF INTERESTED SEND A MAIL TO: [email protected]

NOTE: ONLY ONLINE APPLICATION WILL BE CONSIDERED.



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