To establish and maintain contact/relationships with new and existing customers on routine
account management activities, bank’s products and services.

Duties and Responsibilities
• Provide effective and timely service to customers at all customer service units by
• demonstrating a customer friendly disposition at all times as per customer service
• Charter/Turn Around Time /Service Level Agreements and Standards.
• Review account opening documents and ensure timely opening of the accounts on the
system for all requests with the required documents or with the appropriate deferrals.
• Prepare and submit both internal and external reports to relevant stakeholders as required
• from time to time.
• Accurately and timely; process standing instructions, customers’ Cheque and card
• requests and ascertain ultimate delivery of cheques and cards to the customer
• Respond to authorized/approved customers’ statements request by printing off-cycle
• customer statements, ensuring that charges are taken and in line with customer statement
• issuance guidelines
• Accounts management and reactivation.
• Cross sell bank products to potential customers in the event of Accounts Management
• and re-activation as well recommending potential customers to the Business Team.
Maintain up-to-date registers for customers’ transactions and instructions as required in line
• with existing policies and procedures.
• Adhere to all Bank internal and regulatory controls including those over customer records
• for zero fraud tolerance/error rates

Job Requirements
• Education
• Degree from a recognized university (First and Second class honors) from a reputable
• University.
• Experience:
• Prior experience is useful but not compulsory.

Skill/Competencies
• Excellent customer service orientation.
• Smart appearance.
• High level of integrity.
• Good communication skills.
• Selling skills.
• Basic product knowledge.
• Paying attention to details.
• Good Interpersonal Skills.
• Fast and error free processing.
• Problem solving abilities.