Spear Motors Ltd, the sole distributor for Mercedes-Benz Group AG, Daimler Trucks AG and Stellantis (Jeep), seek to recruit a competent and vibrant “Customer Support Assistant” at Spear Motors Limited.

Customer Support Assistant – 01

Job Purpose
To promptly and professionally respond to customer inquiries received through phone calls, WhatsApp, email, social media and other approved communication channels, ensuring customers receive timely feedback, accurate information and proper guidance.

Key Roles and Responsibilities

• Answer customer calls promptly and professionally.
• Respond to inquiries through phone, WhatsApp, email and social media.
• Provide basic information about company products, services and departments.
• Record customer inquiries, complaints and follow-up issues accurately.
• Escalate unresolved, urgent or sensitive matters to the supervisor.
• Follow up customer issues with relevant departments.
• Maintain proper records of customer interactions and feedback.
• Prepare weekly reports on inquiries, complaints and customer feedback.
• Support basic customer care and communication duties as assigned.

Qualifications

• Degree in Business Administration, Marketing, Customer Care, Public Relations, Mass Communication, Office Administration or a related field.
• Basic computer knowledge, especially Microsoft Word, Excel and email.

Required Skills and Attributes

• Excellent communication and interpersonal skills.
• Good telephone handling and customer care skills.
• Strong listening and follow-up skills.
• Ability to use WhatsApp, email and social media professionally.
• Smart, polite, presentable and professional.
• Energetic, vibrant, quick to learn and able to work with minimum supervision