Duties and Responsibilities:
• Purpose: Dispatcher is responsible for effective planning and management of the operational teams daily plan and appointments with the customer. One of the main requirements for a dispatcher is the flexibility to multi-task adjust last minute changes and work with field teams to schedule emergency activities

You Will:
• Plan field teams daily plan and maintain contact throughout the day
• Contact customer to schedule field teams installations and technical support interventions
• Contact customers to inform status for the intervention or any last-minute changes.
• Collaborate with coordination to change or modify daily plan to accommodate the needs of the customer
• Cultivate strong communication skills to reduce the stress that comes with last minute schedule changes.
• Monitor field teams work orders.
• Confirmation of work orders finalization with field teams and Validation respecting process and quality requirements
• Verification and validation of field teams daily reports for interventions (installations & maintenance).
• Manage company client’s maintenance services and act accordingly with the needs and requests by sending effective field teams’ response to the detected situations.
• Flexibility on work schedule to be able to work night shifts, weekends and holidays if needed.

Qualifications and Experience
• A degree in Business Administration,
• 3 years’ Experience in Telecommunications operations