Overall purpose of the job. Designs, plans and implements KSL employee Relations programs, policies and procedures. Responsible for day to day HR operations, planning, organizing and directing the functions activities and supervising staff of Employee Relations and Service Delivery Unit.

Key Responsibilities

Employee Relations & Services Delivery
• Resolving employees’ issues and handling complaints to protect the general interests.
• Development and ensuring healthy work relationships and a supportive atmosphere at the workplace
• Provision of advice for department managers on how to deal with employees, most of all in extraordinary situations
• Research on labor laws, healthcare regulations, best practices etc.
• Participates in Union negotiations between the organization and employees
• Analyses information and data necessary to define and discern cost and policy implications of negotiations and disputes.
• Explains laws and legal affairs concerning employment to managers, supervisors, and employees.
• Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances.
• Maintains good communication and positive relationships with employees to promote satisfaction.
• Manage day to day operations of human resource department.
• Ensure efficient coordination of HR services to meet department objectives
• Offer professional HR services advice to the organization , department and staff.
• Keep abreast of development in human resource field, learn new systems, methods and processes.
• Evaluate and check people operations work accuracy and quality.
• Performs other duties as assigned

Knowledge, qualifications & Experience
Education:
• A bachelor’s degree in Human Resources, Industrial Relations, organizational Psychology, Business Administration, & Management, or any other related field. An appropriate people management qualification such as a registered member of HRMAU.

Experience, Skills and Competences:
A minimum of 5 to 7 years of working experience in HR operations demonstrate a strong understanding and experience working with multiple human resource disciplines, and stakeholders like Unions, Labour offices, and others.

Communication Skills: The position demands constant interactions, and excellent communication skills in order to pass down instructions.
Ms Office: A candidate for this position must be proficient in the use of Ms Word, Ms Excel, and PowerPoint,

Analytical Skills: A candidate for this position must be capable of gathering and interpreting raw information and data, documenting findings, and drawing appropriate recommendations.

Interpersonal Skills: The candidate must be a helpful, calm and professional individual, have strong time management skills.

People Skills: individual who is able to gunner the trust and respect of departmental heads and management?