Main Job Functions:
• To provide L1 and L2 operational maintenance and support for the IT Applications
• To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
• Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations.
• Development of technical documents including Standard operating procedures, troubleshooting guides
• Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
• Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.
• Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience.
• Matrix management across Information systems and business units
• Working with multiple vendors and business units
• Execute any assignments that may be assigned from time to time at management’s discretion.

Education:
• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.

Experience:
• 4 years’ experience in a busy IT environment
• 2 years’ experience specific to software development and maintenance of applications
• 2 years’ experience specific to UNIX shell scripting, Database programming

Knowledge, Skills and Competencies:
• Supporting Enterprise Applications.
• Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
• Shell scripting/Programming
• Unix/ Linux System administration
• Basic IP networking knowledge
• Information Management
• Problem Solving
• System Analysis, Design, and Integration
• Reporting
• Analytical thinking
• Project planning and control
• Integrity
• Decision making