Reports to: COLLECTIONS MANAGER

Key Result Areas
• Check files for completeness on delinquency ensuring effective service.
• Document all communications and collections efforts by the External debt collectors.
• Capture all cases with the debt collectors in Collect Smart.
• Collaborate with legal and compliance when necessary to escalate collections activities.
• Evaluate the performance of debt collectors and recommend changes to the Head of collections/ Head of credit
• Ensure compliance with all relevant laws and regulations governing debt collections.
• Ensure invoices for service providers for credit department are prepared on time and drawn according to accurate sum demanded by the service providers.

Qualifications
• Diploma in Law.
• Proven experience in administrative role preferably within Collections
• Skill in analysing and evaluating financial information.
• Understanding debt collections laws and Regulations