Co-recipient of the 1997 Nobel Peace Prize, Humanity & Inclusion (the new name of Handicap International) is a 40-year-old independent and impartial organization working in situations of poverty and exclusion, conflict and disaster.

We work alongside people with disabilities and individuals experiencing extreme hardship, acting and bearing witness to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.

HI in Uganda is currently implementing development and humanitarian interventions in six sectors/thematic areas: Livelihood, Mental Health and Psychosocial Support (MHPSS), Physical and Functional Rehabilitation, Inclusive Education, Inclusive Health, and Inclusive Humanitarian Action (IHA) to improve access and quality of services to the most vulnerable people including persons with disabilities promoting a more inclusive and harmonious society.

Key Duties and Responsibilities:

Responsibility 1: Management:

• Manager as a role model: embodies HI’s values on a daily basis.
• Manager as coach for meaning: understands the strategy, makes it explicit, translates it into operational objectives for his or her team, leads the necessary changes. Gives meaning to each management action. Encourages inter and intra departmental exchanges of practice. Encourages innovation and risk-taking.
• Operational manager: organises the operational management of his or her team, structures the work around identified processes, steers performance and facilitates the resolution of problems.
• Manager 1st HR&Coach: contributes to the development of his or her staff, creating the conditions for their commitment, professionalism and attachment to HI. Ensures compliance with the code of conduct of institutional policies, the state of mind and the expected individual and collective behaviour

Responsibility 2: Participates in the definition of the logistics section of the StratOp and implements the action plan for facilities management

• STRATOP: contributes towards the drafting, revision and implementation of the Operational Strategy (StratOp) within his or her field of activity and geographical area and in line with objectives;
• RISKS: produces and updates the risk map for his or her area of responsibility and proposes and implements corrective mitigation measures;
• INCIDENTS: produces incident reports for his or her sphere of responsibility;
• INDICATORS: produces and compiles the data in the facilities management dashboard for his or her geographical area

Responsibility 3: ICT Support:

• Performs the initial installation of individual computer and/or telephone equipment (hardware and software) Installs regular updates (OS, etc.) and ensures that the workstations are up to date
• Support to the users: Handles incidents on-site or remotely, related to: software, workstations, and phones
• Conducts a preliminary analysis of incidents and resolves simple malfunctions.
• Identifies and suggests possible preventive solutions.
• If the request falls within the Headquarters’ scope (unallocated license issue, HIRA rights management, unfixable local Office365 account problem, etc.), transfers it to the Headquarters and follows up on it.
• Assists in familiarizing users with installed equipment and software.
• Writes procedures and maintains a documentation repository
• Asset Management
• Manages the computer equipment connected to the network(s)
• Maintains inventory records
• Tracks the evolution of equipment and internal procedures related to the hardware lifecycle (loan, transfers, etc.)
• Optimizes workstations
• Standards and Expertise:
• Validates the feasibility of deployments, installation, and integration of new tools and hardware into the infrastructure (firewalls, WIFI access points, routers, etc.)
• Ensures compliance with HI standards
• Follows the process for validating parameter changes
• Based on HI standards, provides recommendations for future developments in advance of budget preparation for the following year
• Operational Implementation
• Performs the initial installation of infrastructure equipment
• Establishes and maintains means/procedures for monitoring infrastructure equipment
• Creates the incident recovery plan document based on the “SLA” agreed upon with the management
• Operational Maintenance
• Maintains the IT infrastructure in operational condition
• Updates firmware of the infrastructure annually and in case of identified security vulnerabilities
• Ensures infrastructure supervision and keeps logs up to date
• Maintains the Infrastructure Equipment Configuration File up to date

Responsibility 4: Information Systems Security Management

• Operational Implementation
• Executes the local Cybersecurity Awareness Plan and evaluates its impact.
• Serves as the focal point to the users, for Cybersecurity.
• Manages two phishing campaigns per year (in collaboration with HQ).
• Deployment of IT Projects
• Deploys local IT projects and local instances of global IT projects.
• Manages the project schedule, budget, and resources related to deployment projects.

Qualifications, Skills and Experience:

• Bachelor’s degree in Transport & Logistics Management or Information and Computer Technologies
• At least three (3) years’ working experience in a similar role in a non -governmental organisation
• Must be proficient in IT equipment & stock management, IT infrastructure knowledge & user support management, safety and maintenance, transport management,
• Must be able to practice service level management, information security management, management of requests for changes in software.
• Must have good leadership and team playing skills