Title: Field technician
Duty Stations: Uganda
Available Vacancies: Several
Application opening: 25th May 2022
Application deadline: Open

About Tugende
Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and build digital track records of responsibility, we are creating a long-term ecosystem for MSMEs to grow and thrive. Tugende has financed 52,000+ productive asset leases valued at over USD 35 million. The company has 750+ employees serving clients across 23 branches in Uganda and 10 in Kenya.

About this job
Tugende’s mission is: “Helping people help themselves”. The Tugende Field Technician is a thorough professional with a practical mind and attention to detail. The ideal candidate will be required to work autonomously and responsibly by conducting asset pre-delivery inspections, delivery coordination, installations, testing, repairs, and maintenance of all Tugende assets.

Key Duties and Responsibilities:
The job holder will be assigned to deliver on the following assignments:
• Complete the procurement process by signing off the pre-delivery inspection notes and managing the inventory.
• Accurately conduct a pre-delivery inspection on all received assets and ensure all necessary maintenance is reported before delivery.
• Coordinate delivery of assets (including loading, paying the delivery agents, offloading, monitoring, and reporting any damages) from the supplier to the Tugende branch.
• Accurately capture all-new asset details into the system, before disbursement.
• Read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service.
• Manage all installations, repairs, maintenance, and testing of assets before disbursement.
• Provide technical, maintenance services and customer support during field visits or dispatches of assets.
• Document, share, and make recommendations on the status of company assets with relevant members of the operations team based on fieldwork discoveries.
• Produce accurate, timely, and detailed service reports to the Branch.
• Perform any other technical-related duties as may be assigned by the supervisor.
Note: This job description gives a general guideline, and therefore does not include an exhaustive list of all duties and responsibilities

Requirements
Preferred skills, knowledge & abilities
• Superb technical skills to diagnose and determine the best technical solutions from non-technical descriptions.
• Ability to work under pressure with minimal supervision.
• Ability to interpret & understand technical diagrams and manuals.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications.
• Knowledge of health and safety issues related to motorcycle use, including electrical, mechanical, and chemical risks.
• Should have a valid driver’s license.
• Motorcycle riding proficiency.
• Strong problem-solving skills.
• Proficiency in 2 or more local languages.

Qualification and Experience:
• A minimum of a diploma in; Electrical / Mechanical / Automobile Engineering, or Motor Vehicle mechanics, obtained from a certified and recognized institution of learning.
• At least 1-year of work experience as a mechanic or electrician with a reputable organization or institute.
• Technical experience with motorcycles and car assembly and repair.

Key Competencies
• Hold values similar to our own: Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing.
• Confidentiality: Able to handle sensitive information professionally and confidentially.
• Positive Attitude: The main mindset of “getting things done” and finding satisfaction in developing sustainable long-term solutions at all times.
• Flexible and resilient: Willingness to travel, flexible in schedule and work hours, seek direct feedback and see every challenge as an opportunity to grow.