Background information about the job or company (e.g., role context, company overview)

ABS Consulting Group

Responsibilities or duties

1) Welcoming and directing visitors, clients, and stakeholders to the appropriate offices or service points courteously and professionally.

2) Answering, screening, and routing incoming phone calls, emails, and inquiries, and providing timely and accurate information.

3) Managing the reception area by ensuring cleanliness, orderliness, and a pleasant ambiance in adherence to organizational customer care standards.

4) Receiving, recording, and distributing incoming mail, documents, and packages, and coordinating outgoing correspondence.

5) Maintaining and updating visitor logs, appointment schedules, and front desk registers to support security and accountability.

6) Providing administrative support to departments by handling photocopying, scanning, filing, and document preparation as required.

7) Coordinating and scheduling appointments, meetings, and conference room bookings, and informing staff of visitor arrivals.

8) Responding to general inquiries from staff, clients, and the public, and referring complex matters to the appropriate officers.

9) Ensuring proper implementation of front desk procedures, customer care guidelines, and communication protocols.

10) Monitoring and reporting front desk operational needs such as stationery, office supplies, and equipment functionality.

11) Supporting security procedures by verifying visitor identification, issuing visitor passes, and collaborating with security personnel.

12) Assisting in organizing institutional events, workshops, and meetings by managing participant registration and front desk coordination.

13) Maintaining the confidentiality of sensitive information received through the front desk and handling documents with discretion.

14) Providing feedback to management on recurring visitor concerns, service gaps, and opportunities to improve customer service.

Qualifications or requirements (e.g., education, skills)

Academic Qualifications

A diploma in either Administrative or Secretarial Studies, Office Management, or Leisure and Hospitality Management from a recognised institution.

Competences

Technical Competences

• Verbal and written communication skills
• Customer service orientation
• Information management
• Organizing and planning

Behavioral Competences

• Professional personal presentation
• Attention to detail
• Initiative
• Reliability and flexibility
• Self-control and stress tolerance
• Time management
• Ethics and integrity
• Pro-activism

Experience needed