Uganda Security Printing Company (USPC) is pleased to announce the following job vacancies in the Uganda Driver Licensing System (UDLS) project. UDLS is a project by the Ministry of Works and Transport (MoWT) to license drivers and improve safety on the country’s roads. It produces and issues secure, world-class computerised driving licences. It is run by USPC.
Job Title: FrontDesk/Customer Care
Duty Station: Various- Kampala, Mbarara, Arua, Gulu, Fort portal, Jinja, Mbale
Employment type: Full time
Role balance guide:
People: 40%
Operations: 60%

Role summary
You are responsible for managing general office duties to ensure project processes run smoothly.
Reports To: FACILITY SUPERVISOR
Supervises: None
Key External Relationships: Clients,

Duties and Responsibilities
1) Respond to client’s queries in a timely and efficient manner.
2) Manage the reception function of client applications.
3) Capture client information correctly.
4) Ensure that clients possess all the requirements for their respective applications.
5) Attend to the telephone or extension line at the reception.
6) Ensure that all clients are served properly within the shortest time possible.
7) Guide and maintain order of the clients while they wait to be served.
8) Maintain a clean and tidy work space
9) Uphold confidentiality of all client and company information.
10) Ensure that the health and safety SOPs are adhered to.
11) Assist in any other roles delegated to them whenever required.
12) Performs clerical duties, including, but not limited to, mailing and filing correspondences
13) Photocopy, scan, and file appropriate documents
14) Organize the facility and assist managers as requested to ensure smooth operational support
15) Perform additional duties when required
16) Provide administrative support to management as requested

Team Contribution
1) Constructively contribute and collaborate with all colleagues
2) Delivery high quality outputs
3) Demonstrate compliance with all legislation and UDLS Project policies and procedures

Values and Behaviour
1) Promote and role model appropriate behaviour to support Uganda Driving License System culture, performance and brand
2) Actively demonstrate the company values:
• Integrity: We stand up for what is right
• Collaboration: We are stronger together
• Empowerment: We make a difference
• Action: We focus on results

Health, Safety and Wellbeing
1) Adhere to all health and safety policies and procedures of Uganda Driving License System and take all reasonable care that your actions or omissions do not impact on the health and safety of others in the project.

Confidentiality
Expected to maintain confidentiality of all information you come into contact with

Qualifications & Experience
Essential:
• Ordinary level certificate or equivalent qualification
Desirable:
• Familiarity with phone systems
Key Competencies
• Self-Driven
• Excellent Customer Care Skills
• Ability to write clearly and help with word processing when necessary.
• Warm personality with strong communication skills.
• Ability to work well under limited supervision
• Good organizational and time management skills
• Analytical abilities and aptitude in problem-solving