The key activities of the job holder;
• Maintain the grievance handling/management system and procedures for logging, responding to and following up on complaints within the Project area
• Provide quality assurance on all records and documents related to grievances while ensuring that these are archived in the Company database
Participate in the mobilisation of all stakeholders including Company resources for grievance resolution
• Contribute to developing information materials about the grievance handling system
• Participate in the dissemination of the grievance handling/management system within the Company, its contractors and other stakeholders
• Ensure reporting on community employment in a consolidated and timely manner

Qualifications And Required Experience
Qualifications:
Degree in social sciences, development studies, law, anthropology, project management or equivalent;

Experience:
• At least 7 years experience in community projects, development projects and/or in other similar area (NGOs, donors, State development funds, etc)
• Ability to maintain good relations with a wide range of local stakeholders, NGOs, donors, local authorities, local communities.
Ability to work in a team, take initiative, highly organised and ability to meet deadlines.
• Flexibility. The job requires most of the time to work after 5 pm.
• Capacity to work in the field.
• Excellent Computer skills (Word, Excell, Ppt)
• Good report writing and analytical skills.