Key Result Areas:
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners and multifunctional copier) related to desktop infrastructure, in accordance with department standards.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
Monitor and work on maintaining the LAN or WAN infrastructure in the office.
Ability to troubleshoot TCP/ IP networking issues.
• Make sure the PC’s Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly.
• Provides support for other end users in the organization, ability to work and resolve hardware problems.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Assist in data entry activities in SAP.
• Any other duties assigned by supervisor.

Educational Qualifications and Experience
• Diploma in Computer Science, Information Technology.
• Knowledge of Windows operating systems, MS office, and Network equipment i.e., switch, router, Access point etc.
• Professional certification is an added advantage.
• 2 years relevant work experience in hardware maintenance and end user support.

Skills & Professional Attributes Required
• Possess strong mechanical aptitude, mathematical and troubleshooting skills.
• Hands-on hardware/network troubleshooting experience.
• Ability to install and administer computer hardware, software and networks.
• Self-motivated with excellent personnel management skills.
• Understanding of the organization goals, objectives and quality management systems.
• Ability to handle multi-task and work effectively in a fast-paced working environment.
• Excellent team player and has the ability to manage time in an efficient manner.
• Good Communication skills, excellent customer support attitude and good documentation skills.