Reports to: Risk, Recovery & Tracking Coordinator
Location: Mukono, Mattuga, Nabbingo, Jinja, Kampala

Role:
To install, monitor and provide tracking installation services and support for motorcycles in line with company guidelines.

Duties and Responsibilities
● Support the recovery team on field tracking to recover from non-compliant clients and stolen bikes
● Align and assign the tracking devices with motorcycles in line with company guidelines.
● Install configure and maintain trackers
● Review of trackers that have gone offline
● Review trackers of all impounded bikes
● Remove tracking devices for finished loans.
● Install trackers for those that are lost from impounded bikes being resold to customers.
● Perform hardware upgrades, repairs, and replacements as needed.
Resolve hardware-related issues in a timely manner.
Conduct routine maintenance checks to ensure the smooth functioning of the motorcycles.
● Collaborate with IT team members to ensure hardware and software compatibility and proper integration.
● Maintain an inventory of all hardware equipment and track any changes.
● Create and maintain documentation on hardware equipment installations, repairs, and maintenance.
● Adhere to all company policies and procedures related to hardware installation, maintenance, and security.
● Perform any other duties assigned by your supervisor
The job holder requires the following specifications:
● Certificate in Automotive Mechanics or other related field
● At least 2(two) years of working experience or training in apprenticeship in hardware installation and maintenance, tracking system installation, management and security
● Knowledge and skills in the use of computerized diagnostic equipment
● Skills in tracking system installation, management and security

Person Specifications:
● Strong attention to detail and ability to follow instructions.
● Excellent communication skills (oral and written) and customer service skills.
● Ability to work independently and in a team environment under minimum supervision & under a tight deadline
● Patient in finding and fixing faults
● Very good physical strength and stamina
● Willingness to go out and work in all weathers in case of breakdowns
● May be required to work outside official work hours and be on call at all times