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20 Sep 2022

Head, Operations and Technology at Ecobank Uganda

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Job Description


Reports to: Managing Director
Direct Reports: Head Technology Services, Head Information Security, Head Ecobank Business Services, Head Operations, Operations Control Officer

Job purpose
• To manage and deliver reliable and high-level service to customers of the affiliate in a stable, secure and controlled environment within agreed costs.
• To be the liaison officer between e-Process and the Business functions in the area of Operations and Technology performance.
Responsible for the delivery of robust platforms to support the business.
• To be the local O&T partner for enabling business priorities and initiatives.
• To lead, manage and develop the O&T team in the affiliate.
• To identify and address the training needs of staff.
• Manage and coordinate Procurement and Vendor Management, Facilities, Property, Logistics and Transport and ensure maximum benefit to Ecobank.
In conjunction with the Group functions, the position is responsible for the timely and cost-effective procurement, installation, implementation and maintenance of necessary equipment, hardware and software to meet business and operational needs and support service delivery.
• Responsible for the Business Continuity Management, Disaster Recovery and Crisis Management Agenda in the Affiliate.
To implement the Group Information Security Strategy and Framework within the Affiliate
Job context
The position involves a lot of communication with O&T Teams as well as business colleagues. The incumbent should be a people-oriented person. §
This role requires the ability to: –
o Build strong relationships with persons across the Bank.
o Directly support customers

Key responsibilities
Strategic

• Effective contribution to strategic and major change programmes in the affiliate in line with the Group’s strategic agenda.
• Establishment of goals and milestones that support the business growth plan that are challenging in the improvement of: –
o Operations and process efficiency.
o Service quality.
o Controls and Security.
o Technology infrastructure.
Business Goal Management
• Achievement of the lowest unit costs compared with external benchmarks.
• Make the Operations and Technology Services a competitive advantage to the business, supporting the business strategy and responding to business needs.
Achievement of target service levels for product delivery.
• Delivery of projects in the affiliate within agreed cost and timescale milestones.
Customer Focus
• Achievement of agreed service level commitments.
• Effective management and reduction of customer complaints.
• Attainment of agreed targeted Voice of Customer survey outcomes in the most cost-efficient manner.
Risk Management
• To ensure that the operations of the bank in the affiliate is not subjected to anything other than normal business risks.
• To be aware of and understand the operational risk exposures being taken in the bank and ensure that effective controls and procedures are in place throughout operations to manage these risks.
To ensure the achievement of group and local targets as set for specific KRIs including Nostro, Suspense Accounts and Central Bank outstanding.
• Drive the affiliate Business Continuity Management programme as a translation of the Group BCM strategy.
• Implement an ongoing Information Risk Assessment and Remediation programme at the affiliate level.
Information Systems
• Achievement of stable operating platforms, service quality targets while maintaining standards of best practice and Group Technology Risk management procedures.
• Management of Technology projects within budget and the achievement of stated benefits within the planned timeframe.

Job Profile
Experience & Qualifications

• University Degree or a Professional qualification in Banking, Accounting or a related field.
• A minimum of 10 years working experience with at least 5 years in a senior managerial position.
• Strong background in Operational Risk Management
• In-depth knowledge of banking operations and operational risk management
• In-depth knowledge of banking products and service delivery
Excellent understanding of Group’s compliance operating regime

Skills, Capabilities & Personal attributes
• Highly analytical with high level of drive, energy and interpersonal skills
• Ability to work under pressure and meet tight deadlines
• Demonstrated ability to function in a multinational cultural environment
• Strong people management & communication skills, especially ability to engage and motivate teams
• Excellent written and verbal communications skills

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Method of Application

Should you be interested in applying for this position, please apply by submitting your application and your most updated CV and full details to: [email protected]



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