Help Desk Assistant at Mountains of the Moon University
- Company: Mountains of the Moon University
- Location: Uganda
- State: Uganda
- Job type: Full-Time
- Job category: Administrative Jobs in Uganda
Job Description
Salary Scale: M6.2
Responsible to: Senior Systems Administrator
Responsible for: Administrative Assistant
Ref. No. EXT AD/APP/17/08/02
No. of Posts: 01
PURPOSE OF THE JOB
• To Support users in liaison with unit systems administrators.
KEY FUNCTIONS
• Provide help to users for hardware and software related inquiries.
• Document and direct inquiries beyond his or her capacity to the end user support
• administrator and give feedback to users.
• Perform and document various information systems and services, monitor reports from an end user perspective.
• Act as a liaison between end user support units and University unit system administrators.
Perform any other related duties assigned by the immediate supervisor.
PERSONS SPECIFICATIONS
• Bachelor’s degree in ICT with demonstrable experience in dealing with computer hardware and software related problems as well web-based applications.
• Three (3) years’ experience in hardware and software trouble shooting.
• Good interpersonal skills.
• Output oriented.
• Good conceptual skills.
• Initiative and innovation.
• Experience
• One year’s experience supporting users in the large organization
Method of Application
Qualified candidates must submit Five Copies of each of the following: -• Application letter
• A detailed up-to-date Curriculum Vitae (CV)
• Certified Copies of the relevant academic/professional transcripts and certificates
• Copy of a Valid National Identity Card
• Names and Addresses of three referees
• The physical address, telephone contact, and email address
• Any other relevant documentation to support the application
A hard copy of the application clearly indicating the position applied for and serial number on the top right corner of the envelope addressed and delivered to: -
The University Secretary
P. O. Box 837, Fort Portal Uganda
Fort-Portal Office Lake Saaka Campus, Block C, Room 03 OR Kampala Office, Block C,
Ntinda Complex Office No: GF-13, Ntinda-Kampala
Tel: +256 483 660 390
The deadline for receiving the application is by 5:00 p.m. on Friday 23rd September 2022.
Only shortlisted candidates will be contacted.
